Jonalyn D.
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About
Jonalyn D. is an accomplished Virtual Assistant whose diverse experience spans the realms of real estate, pharmaceutical research, and customer service. Jonalyn has supported business operations effectively using her expertise in CRM systems like Salesforce, HubSpot, and Podio. With a strong foundation in real estate support, she has also been involved in data analysis, property research, and the creation of marketing tools. In roles with organizations like the Click Source Digital Marketing Agency, she adeptly managed lead generation, CRM integration, and social media outreach. Her tenure as an appointment setter at Go Green Solar and NM Capital Funding honed her skills in qualifying leads and managing client communications. Jonalyn has also contributed to optimized ad campaigns and market research as a Facebook Ads Intern at Surge Marketplace. Her educational background includes a Bachelor of Science in Elementary Education from Bulacan State University.
Experience
Admin Assistant
CLICK SOURCE (DIGITAL MARKETING AGENCY) · 2025 — 2026Managed daily lead distribution to clients efficiently and organized the setup of email and advertising accounts. Provided support for customer service queries and facilitated the creation of service areas for new accounts. Coordinated with Google support to resolve account issues and integrated Slack into the workflow CRM for effective communication.Appointment Setter
GO GREEN SOLAR · 2025 — PresentConducted outbound calls to residential prospects to present solar energy solutions. Assessed leads for qualification based on interest and property details, while educating clients on the advantages of solar energy. Arranged appointments for solar consultants and maintained accurate records in the CRM.Real Estate Admin Assistant
WINGMAN GROUP · 2024 — 2025Utilized RP Data, Price finder, ID4me Find, and Box & Dice for property data analysis. Developed marketing materials and property presentations using QWILR and Forms, alongside preparing comparative market analyses for property listings.Facebook Ads Intern
SURGE MARKETPLACE – SOUTH LUZON · 2023 — PresentCrafted ad copy employing the PAS (Problem-Agitate-Solution) framework while conducting A/B tests for various ad elements. Optimized ad performance based on collected metrics and adjusted targeting practices.Virtual Assistant/Sales Support
NON-STOP TECHNOLOGIES · 2022 — 2023Created advertisements using Canva for posting on platforms such as Facebook Marketplace and Kijiji. Addressed client inquiries effectively and facilitated lead conversion into sales, while also providing customer support for internet, cable, and smart home services.Research Analyst (Project-based)
PHARMACEUTICAL RESEARCH CENTER · 2021 — 2023Performed market and competitive research focusing on pharmaceutical products. Analyzed market trends and drug pipelines, compiling visual reports to assist in business decision-making along with preparing PowerPoint presentations.Sales Associate Closer
COUNTRY WIDE MEDICAL / AJT DIABETIC · 2021 — PresentFacilitated patient enrollment for diabetic supplies and recommended brace products based on patient requirements. Managed inbound calls efficiently while achieving sales closure.Appointment Setter
NM CAPITAL FUNDING · 2020 — 2021Executed outbound calls to small business owners to present loan products. Identified and qualified potential leads per eligibility criteria while guiding owners through the application process and managing client information in the CRM.Appointment Setter
STARHOUSE · 2018 — 2019Conducted outbound calls to both warm and cold leads in real estate. Qualified potential clients according to specific criteria and scheduled appointments, following call scripts and addressing objections effectively.Outbound Sales Representative / Lead Generation
TELETECH (FEDEX) · 2017 — 2018Identified business prospects and collected shipping information while scheduling meetings for clients with account executives.Outbound Sales Executive
THE RESULTS COMPANY (SIRIUSXM) · 2016 — 2017Engaged with existing customers to promote radio subscription plans and provided education on renewal processes and activations.Tele Sales Representative
IBEX GLOBAL (EXPEDIA) · 2016 — PresentAssisted in coordinating travel arrangements, including flights, accommodations, and vehicle rentals.Inbound Sales Rep / Support
EXPERT GLOBAL SOLUTIONS (TIME WARNER CABLE) · 2015 — PresentSupported customers with subscriptions, performed credit checks, and provided assistance in certification processes. Aided new hires during their training period and managed performance evaluations.Sales Associate/Quality Analyst
WNS GLOBAL (TRAVELOCITY) · 2013 — 2015Evaluated customer interactions to ensure compliance with quality standards, delivering feedback and coaching for performance improvement. Conducted call audits and documented findings while preparing quality reports.Image Editor Technician / Quality Analyst
SOURCEFIT PHILIPPINES INC. · 2011 — 2012Utilized 3D software to measure and analyze roofing structures and submitted daily reports. Reviewed 3D models for quality and accuracy while ensuring compliance with project specifications and industry guidelines.
Skills & Expertise
Education
- Bachelor of Science in Elementary EducationBulacan State University · — — 2009
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