Jonathan D.
Mid-Level Appointment Setter
Open to offersNew to PlatformAbout
Jonathan F. is a seasoned professional with over five years of experience in appointment setting, customer service, and sales support, predominantly utilizing CRM tools like HubSpot, GoHighLevel, and Five9 Softphone. At The Developers Club, Jonathan executed between 50 and 100 daily outbound calls to pre-qualify leads, achieving a notable 90% confirmation rate for appointments. At Lead Heroes, he significantly impacted team sales opportunities with a consistent pipeline of 5 to 10 qualified appointments per week. His tenure as a customer service representative at TaskUs saw him adeptly managing customer inquiries with a 90% first-contact resolution rate. Additionally, Jonathan enhanced brand visibility and customer interaction through targeted social media management for Nom Nom Corn Dogs, increasing Facebook reach by 60%. A graduate of Bohol Island State University with a degree in Electronics Technology, he holds certifications in Direct Message & Appointment Setting and is proficient in a range of productivity and communication platforms such as Microsoft 365, Canva, and Slack.
Experience
Appointment Setter
The Developers Club · 2025 — 2026Initiated daily outbound calls ranging from 50 to over 100 through HubSpot and GoHighLevel CRM for pre-qualifying leads and introducing prospects to club membership tiers. Achieved a high appointment confirmation rate by employing strategic follow-ups and relationship-building techniques. Successfully secured several Zoom appointments each week, enhancing the sales pipeline. Utilized CRM tools for effective lead tracking and record maintenance.Appointment Setter
Lead Heroes · 2024 — 2024Conducted a significant volume of outbound calls daily using Five9 Softphone, consistently meeting performance targets. Maintained a strong appointment confirmation rate, contributing positively to team conversion metrics. Generated qualified appointments weekly, thereby boosting sales opportunities for the team. Ensured accurate records and follow-up schedules were upheld within CRM systems.Customer Service Representative
TaskUs · 2022 — 2023Resolved the majority of customer inquiries on first contact across various channels such as phone, email, and chat, thereby enhancing customer satisfaction. Handled a large volume of inbound calls daily, addressing complex issues with a professional approach. Escalated unresolved matters to appropriate departments for timely resolution.Social Media Manager
Nom Nom Corn Dogs · 2018 — 2022Boosted visibility of the Facebook page with targeted advertising campaigns and engaging content. Managed customer feedback and inquiries through the Facebook business page, ensuring accurate and swift responses. Created and executed social media strategies aimed at increasing brand awareness and customer engagement.Pharmacy Assistant
The Generics Pharmacy · 2017 — 2018Assisted in dispensing medications to a substantial number of customers daily while ensuring compliance with safety standards. Managed inventory effectively to minimize stock shortages through diligent tracking and reordering. Offered guidance on medication usage to customers, fostering trust and encouraging repeat visits.Waiter Contractor
Azen Grill Restaurant · 2015 — 2017Provided high-quality hospitality to a large number of guests daily, adhering to rigorous service standards. Contributed to increased daily sales through menu upselling and personalized customer recommendations. Coordinated with back-of-house teams to ensure timely food delivery and maintained customer satisfaction.
Skills & Expertise
Education
- Bachelor of Science in Electronics TechnologyBohol Island State University · 2009 — 2013
- BS in Electronics TechnologyBohol Island State University · 2009 — 2013