Jonathan D.

I bring strong communication skills, a customer-focused mindset, and hands-on experience with different CRM and communication tools such as HubSpot, GoHighLevel, and Five9. I’m comfortable handling high-volume outbound calls, qualifying leads, building rapport, handling objections, following up consistently, and booking qualified appointments. I’ve also supported customers from the US, Canada, and UK, giving me experience communicating with diverse clients and adapting to different needs. Employers can count on me to be reliable, coachable, organized, and proactive. I work well independently, take ownership of my responsibilities, and continuously look for ways to improve processes and deliver better results. My goal is to become a dependable long-term team member who contributes measurable value to the business.

• Appointment Setter

  The Developers Club · 2025 — 2026
  Initiated daily outbound calls ranging from 50 to over 100 through HubSpot and GoHighLevel CRM for pre-qualifying leads and introducing prospects to club membership tiers. Achieved a high appointment confirmation rate by employing strategic follow-ups and relationship-building techniques. Successfully secured several Zoom appointments each week, enhancing the sales pipeline. Utilized CRM tools for effective lead tracking and record maintenance.

• Appointment Setter

  Lead Heroes · 2024 — 2024
  Conducted a significant volume of outbound calls daily using Five9 Softphone, consistently meeting performance targets. Maintained a strong appointment confirmation rate, contributing positively to team conversion metrics. Generated qualified appointments weekly, thereby boosting sales opportunities for the team. Ensured accurate records and follow-up schedules were upheld within CRM systems.

• Customer Service Representative

  TaskUs · 2022 — 2023
  Resolved the majority of customer inquiries on first contact across various channels such as phone, email, and chat, thereby enhancing customer satisfaction. Handled a large volume of inbound calls daily, addressing complex issues with a professional approach. Escalated unresolved matters to appropriate departments for timely resolution.

• Social Media Manager

  Nom Nom Corn Dogs · 2018 — 2022
  Boosted visibility of the Facebook page with targeted advertising campaigns and engaging content. Managed customer feedback and inquiries through the Facebook business page, ensuring accurate and swift responses. Created and executed social media strategies aimed at increasing brand awareness and customer engagement.

• Pharmacy Assistant

  The Generics Pharmacy · 2017 — 2018
  Assisted in dispensing medications to a substantial number of customers daily while ensuring compliance with safety standards. Managed inventory effectively to minimize stock shortages through diligent tracking and reordering. Offered guidance on medication usage to customers, fostering trust and encouraging repeat visits.

• Waiter Contractor

  Azen Grill Restaurant · 2015 — 2017
  Provided high-quality hospitality to a large number of guests daily, adhering to rigorous service standards. Contributed to increased daily sales through menu upselling and personalized customer recommendations. Coordinated with back-of-house teams to ensure timely food delivery and maintained customer satisfaction.

• Bachelor of Science in Electronics Technology

  Bohol Island State University · 2009 — 2013
• BS in Electronics Technology

  Bohol Island State University · 2009 — 2013