Jonathan L.
Senior Customer Service and Dispatch Specialist
Open to offersNew to PlatformLanguages
English
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About
JoNathan L. is a seasoned Customer Service and Dispatch professional with over 18 years of remote and on-site experience supporting global clients in transportation, real estate, e-commerce, compliance, and customer support industries. He has skillfully handled CRM and ticketing systems, coordinating driver and client communications, managing bookings for luxury car services, and conducting onboarding for new users. JoNathan's background includes processing global business registry reports for KYC/AML compliance at KYCKR, managing Shopify operations for Bawdy Tones, and executing quality assurance tasks with Upwork. He is adept in phone, chat, and email support, logistics scheduling, and process improvement, and has provided creative freelance services as a Story Song Creator using AI tools to deliver personalized song lyrics for events and campaigns.
Experience
Dispatcher
Coastal Limo · 2025 — 2026Oversaw trip assignments and coordinated bookings, maintaining real-time updates on reservations while facilitating communication between drivers and passengers to ensure timely service.Customer Support / Onboarding Specialist
XLEADS · 2025 — 2025Assisted new subscribers during onboarding through Zoom, managed inbound calls and support tickets, and addressed account setup and sub-account concerns by collaborating with internal teams.Customer Support Specialist
Beycome · 2024 — 2025Provided customer service to real estate clients via phone, chat, and email, scheduled property shoots and tours, input listing information into MLS and other systems, and coordinated with sellers throughout the listing process.Virtual Assistant / Dispatch Support
Black Car Rides · 2024 — 2024Managed bookings and scheduling for luxury car service trips, prepared client quotations, relayed detailed trip information between passengers and drivers, and monitored payment and ride schedules.Story Song Creator
Freelance · 2024 — PresentCreated custom poems and converted them into song lyrics using client stories, generated prompts for Suno AI to produce full songs, and developed personalized music for events and marketing purposes.Information Services Specialist
KYCKR · 2022 — 2024Processed global business registry reports for KYC/AML compliance, fulfilled client requests using Zendesk, and delivered profiles, annual filings, and ownership data while prioritizing report accuracy and timely processing.Real Estate Cold Caller
Premier Realty · 2024 — 2024Contacted property owners and buyer leads, qualified prospects based on specific criteria, gathered investment requirements, and forwarded eligible leads to the sales team.Shopify Manager / Customer Support
Bawdy Tones · 2021 — 2022Oversaw daily Shopify store operations, handled customer communications regarding inquiries, refunds, and order details, managed inventory levels, and provided routine business updates to stakeholders.Customer Service Specialist
DentistFind · 2020 — 2021Functioned as the primary contact for client requests, coordinated with team members to complete assigned tasks punctually, and facilitated effective communication between clients and internal staff.Marketplace Quality Representative
Upwork · 2016 — 2020Conducted video verification processes for freelancers, investigated cases of fraud and policy violations, and contributed to maintaining marketplace trust and integrity.VA Manager / Part Owner
OFFICIUM · 2018 — 2019Managed a virtual assistant agency as part owner, overseeing administrative operations and supporting client services until business closure.Credit Score Analyst
Reed Elsevier / Lexis Nexis · 2016 — 2016Reviewed and analyzed data to support credit score assessments.Phone Banker
HSBC Hongkong & Shanghai Banking Corporation - Philippines · 2013 — 2016Provided phone banking services, managing customer account inquiries and assisting with transactional support.Team Lead / Customer & Technical Support
Teletech · 2008 — 2013Supervised a customer and technical support team and facilitated resolution of client support requests.Account Executive
Manila Cordage Company / Manco Synthetics · 2007 — 2008Maintained and expanded client relationships, managed sales processes, and supported account activities.Sales Coordinator
Manila Cordage Company / Manco Synthetics · 2006 — 2007Coordinated sales operations and assisted with order management.Account Associate
ISI - Insight Systems Incorporated · 2006 — 2006Supported account-related tasks and provided administrative assistance as needed.
Skills & Expertise
Education
- Bachelor of Science in Business AdministrationCity of Malabon University
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