Jones K.
Mid-Level SaaS Sales Coach
Open to offersNew to PlatformAbout
Kevin J. is a results-driven customer support and sales professional with over 8 years of experience spanning BPO, retail, hospitality, and SaaS industries. Most recently serving as Master Sales Coach at Foundever Asia, he led teams to consistently exceed revenue and conversion targets, employing sales performance coaching and data-driven pipeline analysis while ensuring process compliance. Kevin’s background includes providing technical and QuickBooks Online support for US-based clients, managing payroll, tax corrections, and complex account issues, as well as delivering multi-channel customer service across Australian retail and logistics sectors at Transcom Asia. His earlier hospitality leadership in Qatar involved daily operations management and staff performance, and he has demonstrated expertise in lead generation and conversion, escalation handling, and CRM platforms such as Salesforce. Kevin holds a Bachelor’s in Information Technology from PHINMA-University of Iloilo.
Experience
Master Sales Coach
Foundever Asia · 2023 — 2026Coached the sales team to achieve revenue and conversion targets consistently. Conducted sales performance reviews and pipeline analysis to uncover growth opportunities. Promoted engagement activities, callbacks, and lead validation processes to enhance show-up and close rates. Ensured compliance with sales SOPs and quality standards while collaborating with leadership on strategies and improvement initiatives.Customer Service Representative
Foundever Asia · 2021 — 2023Delivered comprehensive QuickBooks Online technical and bookkeeping support to US-based clients. Focused on payroll processing, tax corrections, account management, and generating various reports (Payroll, Sales, P&L). Addressed complex technical and account issues while upholding high customer satisfaction and quality assurance scores. Guided customers regarding product features, best practices, and compliance.Customer Service Representative
Transcom Asia · 2020 — 2021Provided multi-channel support through phone, chat, and email for Australian retail and logistics accounts. Handled order processing, coordinated deliveries, tracked shipments, and resolved disputes. Assisted UPS logistics customers with urgent shipping and delivery concerns.Area Supervisor
Verjus Bites · 2018 — 2020Oversaw daily operations of the restaurant, managed staff scheduling, and delegated tasks. Facilitated the hiring, training, and performance management processes for restaurant staff. Monitored sales performance and inventory levels while ensuring adherence to SOPs. Maintained exceptional customer service standards in a dynamic hospitality setting.Banquet and Event Staff
Rockstar Hospitality and Management · 2017 — 2018Supported professional event services at five-star hotels such as W-Hotel, La Cigale, and Marriott. Provided quality guest service in roles including waiter, bar staff, and service crew within premium venues.Customer Service Representative
Voiceless Technologies · 2016 — 2017Responded to customer inquiries across email, live chat, and messaging platforms promptly and professionally. Delivered accurate information about products, services, and company policies. Resolved customer issues and documented interactions while adhering to company guidelines and quality standards.Customer Service Representative
Avatar Technologies · 2014 — 2015Recorded, reviewed, and updated automated voice responses and system prompts to ensure clarity and professionalism. Maintained accuracy in automated systems related to business hours and policies while collaborating with operations and support teams for script updates.
Skills & Expertise
Education
- Bachelor of Science in Information TechnologyPHINMA-University of Iloilo · 2012 — 2016
- Secondary EducationBarroc National High School · 2008 — 2012
- Elementary EducationBarroc Elementary School · 2002 — 2008
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