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Jonh J. — Junior Customer Service Representative from Philippines

Jonh J.

Junior Customer Service Representative

Philippines 2-3 years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

John S. is a results-driven professional with extensive experience in customer support roles across various industries, including telecommunications, travel, and health care. He previously worked as a Customer Service Representative at Concentrix Nuvali, where he supported T-Mobile customers by resolving inquiries, processing orders, and managing accounts with attention to detail. At Teleperformance Makati, John served as a Travel Consultant Specialist for Expedia, responsible for booking reservations and providing comprehensive travel services. He also held the position of Health Care Customer Service Specialist at Alorica, assisting Aetna members with their health plan queries and ensuring proper documentation and billing accuracy. John has a Bachelor of Science in Business Administration with a major in Finance from Alfelor Senior Memorial College. He is known for his problem-solving skills and effective communication, making valuable contributions to customer satisfaction and company compliance.

Experience

  • Customer Service Representative

    Concentrix Nuvali · 2024 — 2026
    Delivered high-quality customer service to T-Mobile clients by addressing inquiries and resolving issues promptly. Processed orders, payments, returns, and exchanges accurately. Assisted with product activation and troubleshooting technical issues, while educating customers on their devices and services. Complied with company standards by following established processes and procedures, and provided feedback to management about customer satisfaction. Monitored customer accounts for potential fraud and remained informed about industry trends and technological changes.
  • Travel Consultant Specialist (Expedia)

    Teleperformance Makati · 2024 — 2025
    Facilitated information dissemination, booking, and servicing of existing reservations. Offered guidance on company websites and ticketing services. Addressed issues encountered by travelers with urgency, coordinating and selling comprehensive travel services like transportation, accommodations, and activities. Advised clients on destinations, weather, and customs, while managing bookings and payments, maintaining client records, and responding to inquiries. Planned trips and activities, arranged accommodations and transportation, and provided tailored advice to enhance clients' travel experiences.
  • Health Care Customer Service Specialist (AETNA)

    Alorica Inc. NorthGate Alabang · 2022 — 2024
    Offered exceptional service to Aetna members, employers, and providers by responding to inquiries regarding health plans, benefits, eligibility, and claims. Documented all customer interactions accurately in the company's database and resolved complaints in a timely manner. Educated customers on effectively utilizing their health plans and assisted with enrollment in new plans or changes to existing coverage. Processed premium payments and handled billing documentation, maintaining all staff and patient files accurately. Managed patient intake paperwork, scheduled appointments, processed correspondence, and maintained referral files.

Skills & Expertise

Education

  • Bachelor of Science in Business Administration Major in Finance
    Alfelor Senior Memorial College · 2022 — 2023
  • Senior High School
    Our Lady of Assumption College · 2020 — 2022

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