Jonna T.

Jonna T. is a seasoned Customer Support Specialist and E-Commerce Virtual Assistant with over six years of experience in the dynamic environments of Amazon, Shopify, eBay, and Shopee. Based in Dumaguete City, Philippines, she efficiently manages 30–50 daily inquiries across email, chat, and phone, attaining over 95% satisfaction levels with consistent SLA compliance. Her proficiency extends to CRM systems such as HubSpot, Zendesk, RingCentral, and Avaya, along with AI tools like ChatGPT and Google Apps Script. These skills enable her to streamline workflows and enhance customer retention strategies, focusing on critical areas such as order fulfillment, refunds, dispute resolution, and inventory management. Her professional tenure includes her role at Daabee in Singapore, where she successfully leveraged technology to reduce escalations and boost customer satisfaction. Additionally, at Qualfon, she delivered exceptional product support, and at The Ecom Project, she optimized Amazon listings to maximize sales visibility. Jonna T. is also well-versed in utilizing productivity tools like Google Workspace and Microsoft 365, demonstrating a solid ability to integrate administrative support into her practice effectively.