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JONNALYN P. — Mid-Level Customer Support Specialist from Philippines

JONNALYN P.

Mid-Level Customer Support Specialist

Philippines 2-3 years
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About

Jonnalyn S. is an experienced professional with a background in retail, hospitality, and food service across the Philippines and the UAE. Most recently, she worked as an Admin, Chat Support, Sales Representative, and Encoder at DARA SHOES, managing both online and physical store operations in the footwear industry. Her previous experience includes roles as a Sales and Cashier Incharge at Vivid Flair London (Fad International LLC.) in Dubai Mall, as well as Receptionist and Cashier at The Chef Cuisine and Pier One Restaurant, and Cashier/Waitstaff at Light House Hotel Marina Resort. Jonnalyn’s scope has included handling customer transactions, data encoding, inventory management, staff training, and reporting. She demonstrates proficiency in Microsoft Word, Microsoft Excel, and video editing, supporting both administrative and operational requirements in retail and hospitality environments.

Experience

  • Admin, Chat support, Sale representative, Encoder

    DARA SHOES online and Physical store · 2022 — 2026
    Handled photography, editing, and posting for online platforms. Ensured confidentiality of client details as a top priority. Encoded check item details for shipping and generated daily sales reports through email.
  • Sales, Cashier, Incharge

    Vivid Flair London (Fad International LLC.) · 2016 — 2019
    Operated the cash register to calculate total purchase prices. Managed payment transactions using cash, checks, or bank cards, adhering to established procedures. Balanced cash drawer and receipts, and documented any discrepancies.
  • Receptionist / Cashier

    THE CHEF CUISINE · 2014 — 2016
    Processed transactions as a cashier and provided receptionist services.
  • Sales / Cashier

    Own Business (Buy & Sell) · 2010 — 2013
    Handled sales and cashier responsibilities for a buy and sell business.
  • Receptionist / Cashier

    PIER ONE RESTAURANT · 2009 — 2010
    Managed reception and cashier duties.
  • Cashier / Waitstaff

    LIGHT HOUSE HOTEL MARINA RESORT · 2007 — 2008
    Performed duties as a cashier and waitstaff.

Skills & Expertise

Education

  • Bachelor of Science in Hotel and Restaurant Management
    East Tapinac Old Hospital · 2004 — 2007
  • Secondary
    St. Joseph College –Olongapo Inc. · 2000 — 2004

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