Jordan R.

Jordan R. T., an accomplished Operations Manager and Workforce Management Specialist based in Cebu, Philippines, has shaped his career over 15 years in the BPO and startup sectors. With expertise in building operational frameworks from inception, Jordan has excelled in roles that require strategic oversight and tactical execution. In his tenure at Mission Delegated, he established organizational workflows and led comprehensive recruitment processes, cultivating a diverse talent pool of virtual assistants. His operational leadership at Concentrix focused on precise staffing and scheduling, ensuring service level agreements were consistently met. At Intouch CX, Jordan honed real-time staffing adjustments and delivered strategic performance reports to enhance operational efficiency. His early career at Wipro BPO and Convergys honed his skills in SOP Creation, Workforce Planning, and Data Analysis, particularly in health insurance claims and technical troubleshooting domains. Jordan's approach consistently emphasizes optimizing processes and fostering environments that meet and exceed service targets.