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Jorge A. — Mid-Level Customer Service Specialist from Colombia

Jorge A.

Mid-Level Customer Service Specialist

Colombia No experience yet
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Languages
SpanishEnglish
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About

Jorge Andrés B. is a professional with background in customer service and administrative support, bringing hands-on experience from the automotive industry through his role at KIA Plaza and in service operations at Serviexpress Tyl SAS. His credentials include academic training as a Tecnólogo en Gestión Empresarial and as a Técnico en Sistemas from SENA, equipping him with strong expertise in basic and advanced informatics, and the application of TIC tools for digital resource creation. Jorge Andrés B. is certified at an advanced level in organizing administrative meetings and at an intermediate level in client service processes, consistently applying procedural and regulatory standards. He has further completed coursework in digital marketing and business strategy, supporting his effective engagement within business, automotive, and service domains.

Experience

  • Empleado

    Serviexpress Tyl SAS · 2022 — 2026
    Facilitó atención al cliente, resolviendo solicitudes y quejas, además de colaborar en la organización de procesos administrativos.
  • Empleado

    KIA Plaza · 2019 — 2020
    Atendió a clientes según los procedimientos establecidos por el servicio y cumplió con la normativa correspondiente.

Skills & Expertise

Education

  • Tecnólogo en Gestión Empresarial
    Servicio Nacional de Aprendizaje. SENA · — — 2023
  • Técnico en Sistemas
    Servicio Nacional de Aprendizaje. SENA · — — 2020
  • Bachillerato Académico
    Colegio Mahatma Gandhi · — — 2018

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