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JORGE C. — Senior Customer Success Manager from Argentina

JORGE C.

Senior Customer Success Manager

Argentina 3-6 years
Open to offersNew to Platform
Languages
SpanishEnglish
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About

Jorge S. is a seasoned Gerente Comercial with a robust background in the hospitality and tech industries. Based in Mendoza, Argentina, he brings 15 years of comprehensive leadership in hotel management, strategic planning, and international market development. Jorge's experience is deeply rooted in the hospitality, technology, and tourism sectors, with notable expertise in the viticulture and culinary ecosystems of Mendoza. He has a proven track record of directing operations, financial analysis, and enhancing profitability through Revenue Management in renowned chains like NH Hotel Group and Starwood. Currently serving as Customer Success Manager at PXSOL, a SaaS enterprise active in over 17 countries, Jorge excels in managing global accounts and implementing AI-driven processes to optimize operations. He is an accomplished expert in Data Analytics and building commercial teams in the Tour & Travel and MICE sectors, with a penchant for data-driven decision-making. An MBA holder with advanced English proficiency, Jorge also imparts his knowledge as a professor at Universidad del Aconcagua, focusing on revenue management and operational strategies.

Experience

  • Customer Success Manager

    PXSOL · 2022 — Present
    Oversaw comprehensive account management for global clients, focusing on revenue growth and customer retention. Developed strategies for upselling and renewals while coordinating across product, support, sales, and marketing teams to enhance product adoption. Implemented AI-driven processes to automate tasks and reduce costs.

  • Gerente de Ventas

    NH Hotel Group · 2016 — 2021
    Directed commercial strategies, pricing initiatives, and revenue management efforts. Managed a corporate portfolio alongside tourist operators and the HORECA market. Handled budgets, forecasting, KPIs, and competitive analysis while negotiating with key accounts and targeting strategic markets. Collaborated with regional and global teams.

  • Gerente de Cuentas

    Sheraton Mendoza Hotel (Starwood) · 2014 — 2016
    Managed a corporate portfolio while engaging in tourism and event planning. Conducted prospecting, negotiation, and development of new accounts. Participated in food and wine events, tastings, and commercial initiatives.

  • Various Roles in Hospitality

    Princess Cruises · 2008 — 2010
    Held various positions in hospitality including front desk and shore excursions, in addition to administrative tasks.

  • Various Roles in Hospitality

    International Hotels (Rydges, Stanford Plaza, others) · 2007 — 2008
    Gained operational experience in food and beverage services, banquets, events, and customer service.

Skills & Expertise

Project ManagementData ScientistSalesAccount ManagementData Analysis

Education

  • MBA
    Universidad Tecnológica Nacional
  • Licenciatura en Turismo
    Universidad Champagnat