Jorizcen C.
Mid-Level Healthcare Administrative Specialist
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About
Jorizcen C. is a dedicated Healthcare and Administrative Professional with over four years of combined experience in healthcare operations and government administration. At Genpact Services Philippines, She excelled as a Process Associate/Retrieval Specialist, managing high-volume patient communications for U.S. healthcare facilities. Her expertise includes coordinating appointments, resolving scheduling conflicts, and ensuring compliance with healthcare regulations. During his tenure with the Provincial Government of Bataan, Jorizcen served as a Computer Operator/Security Agent, providing critical administrative support and managing public inquiries with precision. She is proficient in tools like Microsoft Office Suite, CRM systems, and communication platforms, fostering efficient team collaboration. Jorizcen holds a Bachelor’s degree in Information Technology from Bataan Peninsula State University, specializing in Network and Website Application.
Experience
PROCESS ASSOCIATE / RETRIEVAL SPECIALIST
GENPACT SERVICES PHILIPPINES, LLC · 2024 — 2026Oversaw high-volume outbound and inbound patient communications for U.S. healthcare facilities. Ensured accurate coordination of patient appointments and facility scheduling while adhering to compliance protocols. Assisted patients with scheduling inquiries and appointment confirmations, while maintaining confidentiality in line with healthcare regulations. Worked closely with healthcare providers to efficiently resolve scheduling conflicts and provided compassionate customer service to enhance patient experiences.COMPUTER OPERATOR / SECURITY AGENT I
PROVINCIAL GOVERNMENT OF BATAAN · 2021 — 2024Acted as the main contact for public inquiries and provided administrative support. Accurately prepared reports and departmental documentation while managing social media communications and public information dissemination. Collaborated across departments to facilitate daily operations and special projects. Organized records, managed high-volume email correspondence, and categorized messages to respond effectively to client inquiries. Coordinated meetings by managing calendar appointments, distributing invitations, and ensuring all participants were updated on meeting details.
Skills & Expertise
Education
- Bachelor of Science in Information Technology Major in Network and Website ApplicationBataan Peninsula State University · 2016 — 2021
- Secondary EducationAcademy of Queen Mary · 2010 — 2013
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