Jorlan C.

With my background in customer service, virtual assistance, and healthcare support, I have developed strong skills in communication, problem-solving, and providing reliable assistance to customers and clients in a remote environment. 

 I worked as a Virtual Assistant (Customer Service Representative) where I supported customers through live chat, email, and messaging platforms. I handled daily customer concerns, managed order-related requests such as replacements, returns, refunds, and cancellations, and provided timely solutions to ensure a positive customer experience. I also gained experience using tools such as Shopify and Gorgias for order management, ticket handling, customer communication, and maintaining accurate records. Handling high volume inquiries helped me improve my ability to multitask, prioritize urgent concerns, and remain organized while working independently. 

 Prior to my virtual assistant role, I worked as a Customer Service Representative handling Medicare healthcare accounts. I assisted beneficiaries with concerns related to eligibility, enrollment, benefits, claims status, and coverage information. I also supported provider inquiries, authorization verification, and insurance-related processes while ensuring accuracy and confidentiality when handling sensitive healthcare information. This experience strengthened my ability to communicate with empathy, explain complex information clearly, and provide dependable support to individuals who need assistance. 

 I believe my combined experience in customer service, e-commerce support, and healthcare insurance gives me the ability to adapt quickly to different systems, follow processes accurately, and provide excellent service. I am comfortable working remotely, managing multiple tasks, and using technology to improve workflow and customer satisfaction.