Jos A.
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About
Jose A. is a seasoned Voice Actor and Customer Experience Agent from Guatemala, specializing in commercial, promotional, and informative recordings for international brands. His expertise includes delivering clear, professional communications in neutral Latin American Spanish and fluency in English (C1), alongside intermediate proficiency in French (B1). Having worked extensively as a Customer Service Representative for Telus International and VXI Global Solutions LLC, he adeptly resolved customer inquiries, collaborated on enhancing service delivery, and managed high-stress situations with professionalism. In his role as a Quality Assurance Analyst at Intouch Contact Center, Jose handled escalated calls, fostered customer loyalty, and contributed to software quality through detailed testing and cross-functional collaboration. A graduate in Graphic Design from Universidad Galileo de Guatemala, his continual learning in voice acting through Crehana further refined his precise diction and adaptability.
Experience
Customer Service Representative
Telus International · 2026 — PresentProvided assistance to customers by resolving inquiries using effective communication and problem-solving techniques. Engaged in ongoing training to improve product knowledge and customer service skills while adapting to new processes to enhance response times. Worked collaboratively with team members to improve service delivery and managed high-stress situations professionally, including conflict resolution.Customer Service Representative
VXI Global Solutions LLC · 2025 — 2026Addressed product-related questions for customers utilizing the company's knowledge base. Mentored new hires to support their successful integration into the team and consistently executed daily tasks while adhering to company policies.Quality Assurance Analyst
Intouch Contact Center · 2023 — 2025Resolved customer complaints, enhancing loyalty and repeat business. Managed escalated calls effectively and built rapport through active listening, thereby improving customer satisfaction. Developed detailed test plans for software applications and conducted extensive testing to ensure product quality across platforms, collaborating with cross-functional teams to pinpoint and address defects.
Skills & Expertise
Education
- Bachelor's Degree in Graphic DesignUniversidad Galileo de Guatemala · — — 2017
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