Josanne M.

- Accounts Receivable & Payable: Managed daily AR/AP end-to-end using NetSuite, including invoice processing, PO matching, bank reconciliations, weekly payment runs, and debtor collection follow-ups. - Logistics & Import Operations: Tracked import freight scheduling via Smartsheet, matched freight invoices to quotes, maintained stock adjustments, and ensured MPI compliance and record-keeping. - Financial Reporting & Audit: Reconciled supplier statements and corporate accounts monthly, processed landed costs/rebates, and maintained daily bank/NetSuite accuracy.

- Validated, processed, and tracked high-volume vendor invoices, broker refunds, and claims using Coupa and NetSuite. - Managed vendor onboarding, Okta-based system access, and high-volume email inquiries from external stakeholders. - Maintained accurate expense reports and supported audit readiness, ensuring strict adherence to financial policies.

- Supervised daily operations, team coordination, inventory, and quality assurance for a team of up to 16 staff members. - Reduced food costs by 10% through strategic purchasing and inventory control optimization. - Monitored profit and loss (P&L) metrics to consistently align store performance with target operational goals.

- Authored SEO-optimized articles, managed real estate website blogs, and developed basic sales funnels. - Managed property data and published listings across multiple platforms. - Performed data entry and maintained website contents using WordPress and AI writing software.

- Resolved 300+ customer inquiries daily via phone and digital channels regarding order tracking and issue resolution. - Maintained up-to-date knowledge of product offerings and promotions to deliver accurate customer solutions.