Jose N.
Mid-Level Customer Service and Administrative Officer
Open to offersNew to PlatformAbout
Jose Nikolas S. is an experienced Customer Service Representative with a background in administrative operations and client support within the healthcare, retail, education, and travel industries. He has served as an Admin Officer and Supervisor at Ambetter Health, where he maintained patient records with strict confidentiality and ensured regulatory compliance, and at JP Morgan Chase - Travel, where he led a virtual assistant team overseeing travel bookings and streamlined CRM data processes. In the retail sector at Blush Variety Stores and Cosmetics, Jose managed staff scheduling, sales data, and financial audits. As an Admin Officer and Trainer at Acadsoc Online Academy, he developed training programs and managed digital communications. Proficient in CRM management, workflow coordination, and Microsoft Office, he consistently improved operational efficiency and team productivity.
Experience
Admin Officer and Supervisor
Ambetter Health · 2025 — 2026Maintained accurate patient records with an emphasis on confidentiality and HIPAA compliance, showcasing strong organizational skills and attention to detail. Handled email communication and collaborated on client inquiries while ensuring timely submission of reports. Managed scheduling and resource allocation to enhance team productivity and meet operational objectives.Admin Officer and Supervisor
JP Morgan Chase - Travel · 2023 — 2026Led a team of virtual assistants to support Chase Travel operations by ensuring accurate bookings and effective customer communication. Supervised daily schedules and workload distribution, optimizing service efficiency. Monitored team performance metrics and prepared reports for management, aligning with compliance and regulatory guidelines.Admin Officer and Trainer
Acadsoc Online Academy · 2018 — 2023Provided essential training to aspiring online tutors through effective communication on platforms like Skype. Managed training schedules and responded to inquiries from clients and employees while certifying qualified personnel for skill enhancement. Developed tailored training materials to support virtual classroom experiences.Admin Officer
Blush Variety Stores and Cosmetics · — — 2016Assisted customers proactively while performing data entry of daily sales and handling audit-related tasks and tax forms. Ensured accuracy of sales transaction records to adhere to financial policies, aiding in audit readiness. Organized confidential administrative files for efficient information retrieval.
Skills & Expertise
Education
- Bachelor of Arts in English LanguageTechnical Skills and Development Association · 2014 — 2017
- Bachelor of Information TechnologyComputer Technologies Institute · 2012 — 2014
- 1st Year – Bachelor of Science in Information TechnologyInstitution not specified
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