JOSE E.

José A. is an experienced customer service professional with a strong history in the insurance and telecommunications industries, specifically handling roles that include customer service and technical support. He served as a Customer Service Specialist at Teleperformance for Florida Blue, working with medical terminology and processes. As a Customer Service Associate at Sykes in San Salvador, he excelled in managing customer interactions across various channels, such as phone, chat, and email, where he resolved customer inquiries and performed refunds and exchanges according to company policies. Currently, José is a medical and legal interpreter at Real Time Services RTS, where he uses his bilingual skills to manage translations between English and Spanish for organizations across the United States, utilizing medical and legal terminology. His technical abilities include basic knowledge of Python and JavaScript, alongside proficiency in Microsoft Office, Cpanel, Siebel, and Diamond systems. Driven by problem resolution and customer satisfaction, José remains a versatile and dependable professional.