Post a Job Free
134 viewsTalent
Jose D. — Mid-Level Systems Support Engineer from Colombia

Jose D.

Mid-Level Systems Support Engineer

Colombia 2-3 years
Open to offersNew to Platform
Languages
SpanishEnglish
Video Introduction
No video introduction yet
The candidate has not added a video.
Contact information and social networks are private. Connect to unlock.
Hidden

About

Jose David D. is an experienced Ingeniero de Sistemas with a background in public and technical service sectors, including educational credit institutions and sports management entities in Colombia. At ICETEX, he contributed to technological oversight of group contracts and led diagnostics and proposals aimed at improving institutional web sections, with emphasis on usability, accessibility, and compliance. Previously at Positivo+, he was responsible for establishing and maintaining technical procedures, conducting preventive and corrective hardware maintenance, and managing network and telecommunications resources using specialized platforms. In earlier roles at INDERSUCRE and ASOPORAGROS, Jose David D. addressed root cause analysis of system failures, provided first and second-level technical support for hardware, software, and networks, and documented user and technical guides, ensuring continual process and technology improvements.

Experience

  • Ingeniero de Proyectos

    Instituto colombiano de Crédito Educativo y Estudios Técnicos en el Exterior - Mariano Ospina Pérez - ICETEX · 2025 — 2025
    Supported the team in the technological monitoring of contracts managed by the GRELCI group, focusing on the user service oversight contract. Conducted assessments and proposed improvements for the structure and functionality of public policy sections on the institutional website. Documented recommendations for technical enhancements to ensure accessibility, traceability, usability, and compliance of published content.

  • Ingeniero de Soporte PL

    Positivo+ · 2023 — 2025
    Established and maintained technical and operational procedures documentation and knowledge base. Participated in meetings, courses, and other activities to explore new solutions for internal and external client needs. Executed preventive and corrective maintenance of hardware and operating systems to enhance performance. Monitored network resources, telecommunications, and infrastructure through management platforms to improve results in equipment and services.

  • Ingeniero de Soporte

    INDERSUCRE · 2019 — 2019
    Diagnosed and resolved technical issues related to hardware, software, networks, and applications. Developed manuals, guides, and procedures for users and technical teams. Suggested improvements in processes and technologies within the entity.

  • Ingeniero de Soporte

    ASOPORAGROS · 2011 — 2012
    Identified root causes of system or equipment failures. Supervised the condition of servers, networks, and workstations. Provided first and second-level support for hardware, software, networks, and applications.

Skills & Expertise

Chat SupportOnline Community ManagementIT and NetworkingContent CreationCustomer Service and Admin Support

Education

  • Ingeniero de Sistemas
    Corporación Unificada Nacional de Educación Superior – CUN · — — 2017
  • Tecnólogo en Creación de Soluciones de Software
    Corporación Unificada Nacional de Educación Superior – CUN · — — 2017
  • Técnico Profesional en Procesos de Desarrollo de Software y Mantenimiento de Hardware
    Corporación Unificada Nacional de Educación Superior – CUN · — — 2016

Interested in this professional?

Sign in as an employer to save this profile or invite Jose D. to a job.

Sign in as an employer