Jose D.
Mid-Level Technical Support Specialist
Open to offersNew to PlatformAbout
Jose D. is a seasoned IT professional with over a decade of experience in technical support, SharePoint administration, and PowerApps development. He has successfully provided remote and local support to IT infrastructures and users while adeptly managing IT purchases and suppliers. He has demonstrated expertise in handling complex SharePoint migrations and creating PowerApps KPI flows for improved cost transparency. During his tenure as a technical lead, Jose enhanced team efficiency by developing comprehensive documentation and training new technicians amidst the pandemic. His role as a Bilingual Infrastructure Analyst at Citibank involved coordinating global server maintenance and managing IBM MQ MIM processes to ensure reliability. He holds a Bachelor of Computer Sciences from the University Castro Carazo and a Licentiate in Technological Resource Management from the University of Science and Technology, Ulacit. Proficient in HTML, CSS, and PHP, Jose also has foundational knowledge in Azure Cloud AD and Active Directory.
Experience
Technical Support
Infinite · 2025 — 2026Triage new inquiries and provide accurate support and guidance to client users. Conduct remote assistance for branches across the US through phone calls, remote connections, or case messages.Level 2 Technical Support / SharePoint Administrator / PowerApps Developer
FPT · 2020 — 2025Act as a SharePoint administrator, performing patching on On-Premises servers (SP 2016) and managing the migration of SharePoint sites and OneDrive for acquired companies. Develop a PowerApps KPI flow to support the automation team and improve cost transparency. Serve as Technical Lead during the pandemic, training new technicians and creating documentation for server migrations.Bilingual Infrastructure Analyst
Citibank · 2019 — 2020Oversee global server maintenance with a focus on both planned and unplanned hardware upgrades to minimize downtime. Function as the worldwide change coordinator for MIM processes associated with IBM MQ, improving process reliability.Bilingual Help-desk Analyst
G4S · 2017 — 2019Deliver technical support during a significant migration at the Command Center, assisting a large user base in a rotational shift environment. Mentor new technicians to uphold high-quality service standards.Back-up Technical Support
CMA Group · 2015 — 2017Provide remote and local IT support while managing stock levels and addressing a range of technical issues. Achieve promotion to the primary technical support role for priority clients based on reliable performance.Web Developer
Techuso · 2015 — 2015Collaborate closely with senior team members to resolve bugs found in HTML, CSS, and PHP. Contribute to the development of dynamic websites by managing front-end tasks and working with WordPress.Technical Support
ITSales · 2013 — 2014Provide technical support to a diverse group of local and remote users throughout Central America and the Caribbean, including managing equipment purchasing negotiations.
Skills & Expertise
Education
- Lic. in Technological Resource Management (Emphasis)University of Science and Technology, Ulacit · 2011 — 2015
- Bachelor of Computer SciencesUniversity Castro Carazo · 2007 — 2010
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