Jose W.

Jose C. is an experienced Customer Service Representative with a background in supporting clients across the finance, technology, and e-commerce industries. Based in Quezon City, he has provided account maintenance, billing support, and product inquiry assistance at leading business process outsourcing companies including Alorica and Teleperformance from 2016 to 2021. At Global Payments Process Centre Inc, Jose expanded his expertise to technical support, guiding merchants through terminal troubleshooting and contract queries. His role as a Phone Banker at Wells Fargo involved handling sensitive account inquiries, balance checks, and claims. Transitioning to the e-commerce sector, Jose managed order emails, refunds, and membership subscriptions for Mysteryboxes and WinebyLamborghini, utilizing skills in Microsoft Office, Google Workspace, and various CRM tools. Most recently, he supported Harbor Painting Co. Inc as an Appointment Setter, coordinating customer communications and project scheduling.