Jose J.

Joaquin P. is a bilingual professional with over a decade of diverse experience in the fields of logistics support, operations, and customer service, predominantly within the corporate and tourism sectors. During his tenure at Namu Travel as a Sales and Logistics Assistant from January 2023 to January 2026, he expertly managed and confirmed logistics details, liaising directly with local suppliers such as transport providers, hotels, and guides to ensure the seamless execution of tour itineraries. Joaquin also maintained efficient internal database systems using cloud-based tools like Google Workspace and Office, which ensured up-to-date and consistent information sharing across teams. During his previous role as a Customer Service Agent for companies like SYKES and Amazon from 2013 to 2023, he adeptly handled technical and financial inquiries through multiple channels, documenting them in CRM systems and consistently meeting corporate performance metrics. His educational background includes a High School Diploma and training in Quality Control at the Instituto Nacional de Aprendizaje. Joaquin's linguistic capabilities encompass B2-level proficiency in English, alongside his native Spanish skills.