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Jose S. — Mid-Level Account Manager from Philippines

Jose S.

Mid-Level Account Manager

Philippines 3-6 years
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About

Jose S. is an experienced Account Manager and Onboarding Specialist with over eight years supporting US and Australian clients across the logistics, property management, car rental, and business process outsourcing industries, including roles at WhyUnified Corp, Toll Logistics, AVIS & BUDGET, and Probe Group Philippines. His responsibilities have covered client onboarding, CRM management, fulfillment tracking, and performance reporting, ensuring timely order completion and precise customer communication. Jose S. effectively coordinated with freight investigators, scheduled deliveries using platforms like ShiftCare, maintained compliance with NDIS standards, and managed complex account and booking operations both remotely and on-site. His strong background in logistics coordination and order & fulfillment tracking is complemented by a Bachelor’s in Business Administration and certification as a General Virtual Assistant.

Experience

  • Account Manager / Onboarding Specialist

    WhyUnified Corp · 2018 — 2023
    Tracked parcel delivery status to ensure customer order fulfillment. Processed redeliveries, replacements, and customer requests while coordinating with freight investigators to resolve any lost or delayed shipments. Monitored fulfillment credits and provided clients with advice on replenishment needs. Delivered account performance reports that encompassed orders, inventory, and account health. Maintained ongoing communication with clients, offering updates, insights, and recommendations while leading comprehensive client onboarding to facilitate their understanding of platforms, services, and workflows.

  • NDIS Scheduling Coordinator

    Shadow Office Solutions · 2017 — 2018
    Handled staff scheduling using the ShiftCare platform, ensuring rosters remained accurate amidst last-minute changes and cancellations. Ensured adherence to NDIS standards and policies while optimizing rostering efficiency through monitoring staff availability and skill sets. Effectively communicated schedule updates to support workers and internal teams.

  • Customer Experience Support/Admin Support

    Probe Group Philippines · 2015 — 2017
    Maintained accurate records of customers and shipments within CRM systems. Coordinated maintenance and repair requests with external vendors and contractors. Supported the move-in and move-out processes for tenants along with daily operations of the property. Managed rental listings on Zillow and Facebook Marketplace while also tracking rent payments, sending reminders, and preparing invoices.

  • Senior Sales Verifier

    Mullersoft Limited · 2007 — 2015
    Verified accuracy and compliance of B2B and B2C sales. Provided coaching to new hires aimed at enhancing quality scores and KPIs. Engaged in lead generation and outbound cold calling for campaigns targeting the Australian market.

Skills & Expertise

CRMSalesAccount Management

Education

  • Bachelor of Science in Business Administration
    Dr. Filemon C. Aguilar Memorial College of Las Piñas, Philippines