Jose G.
Mid-Level Customer Relationship Manager
Open to offersNew to PlatformAbout
Jose G. is a customer-focused professional with over 18 years of experience in the customer service and sales industries, specializing in client relationship management and team leadership. His career includes roles such as Sales Manager and Customer Relationship Specialist in the vehicle protection industry, where he led sales teams of up to 35 professionals and managed customer portfolios exceeding 380 active clients, generating an average of 20 new contracts per month. He is adept at developing customer retention strategies and handling complex customer situations involving claims and emergencies. He has also served as Regional Operations & Customer Service Coordinator in the benefits association industry, streamlining administrative and operational processes to enhance customer satisfaction. Proficient in CRM Systems, Microsoft Excel, and data entry, Jose G. has significantly contributed to business growth and customer retention through his leadership and problem-solving abilities. He is seeking remote opportunities in customer service, client relations, or sales support.
Experience
Sales Manager & Customer Relationship Specialist
Vehicle Protection IndustrySupervised and led sales teams consisting of up to 35 representatives while managing a customer portfolio with over 380 clients. Generated an average of 20 new contracts monthly and assisted customers with claims, emergencies, and vehicle service-related issues. Developed strategies for customer retention and enhanced long-term relationships with clients. Trained sales representatives to elevate performance and ensure high-quality customer service, and monitored KPIs, productivity indicators, and sales targets.Regional Operations & Customer Service Coordinator
Benefits Association IndustryOversaw customer accounts and managed membership portfolios while coordinating administrative documentation and operational processes. Addressed customer requests, complaints, and support inquiries to uphold service standards and maintain customer satisfaction. Contributed to regional business operations and initiatives aimed at customer retention.Administrative & Financial Supervisor
Company not specifiedManaged operational, financial, and personnel processes, participating in recruitment and employee selection activities. Oversaw operational costs and expenses while coordinating internal processes to improve efficiency. Supported decision-making within management through comprehensive reporting and analysis.Commercial Representative
Company not specifiedHandled business relationships across various regions, focusing on developing new business opportunities. Provided customer support and after-sales assistance to maintain strong client relationships and foster customer loyalty.Administrative Assistant & Front Desk Representative
Company not specifiedAssisted customers, guests, and visitors while managing appointments, reservations, and other administrative activities. Addressed customer inquiries and resolved problems, ensuring professional communication with clients and stakeholders.
Skills & Expertise
Education
- Economics (Incomplete)Brazil
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