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Jose P. — Mid-Level Virtual Assistant from Philippines

Jose P.

Mid-Level Virtual Assistant

Philippines 6+ years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Jose Paulo M. is an experienced administrative and customer service professional with over a decade of work spanning roles such as Virtual Assistant, Preferred Customer Associate, Sales Development Representative, Email Performance Specialist, and Medical Transcriptionist/Team Leader. He has contributed to business process outsourcing, healthcare, technology, and sales industries, supporting executive assistance, sales support, and operations. Jose Paulo M. has demonstrated proficiency in calendar and email management, lead generation, process improvement, and high-volume customer support, managing remote teams and delivering measurable results such as increasing social media engagement and new revenue for freelance projects. His expertise further extends to specialized tasks like bookkeeping, invoicing, and basic technical support, always maintaining accuracy and compliance across diverse business environments.

Experience

  • Virtual Assistant

    Freelance · 2024 — 2025
    Coordinated calendars, scheduled appointments, managed emails, and conducted data entry. Served as the initial point of contact, addressing inquiries via phone or email. Arranged travel, booked accommodations, and handled expense reports as required. Updated websites, posted on social media, and created presentations.

  • Preferred Customer Associate

    Alorica · 2022 — 2024
    Provided tailored support for high-value accounts, ensuring satisfaction among clients. Resolved intricate customer issues with precision and within timelines. Fostered proactive communication and follow-ups to promote trust and transparency.

  • Sales Development Representative

    Freelance · 2020 — 2022
    Conducted lead generation through cold calling and responding to inbound inquiries. Qualified prospects, collaborating with executives to secure deals. Maintained regular communication with clients to ensure satisfaction and identify new opportunities.

  • Email Performance Specialist

    Eastwest BPO · 2018 — 2020
    Managed inquiries, complaints, and order updates with a professional demeanor. Kept accurate customer records and developed management reports. Facilitated team collaboration and contributed to overall performance.

  • Customer Service Representative

    TaskUs, Convergys, Startek, iQor, Sutherland, Teletech · 2011 — 2018
    Provided customer support across various industries. Handled account management, processed orders, and addressed issues promptly. Exceeded performance expectations consistently and contributed to enhancements in processes.

  • Medical Transcriptionist / Team Leader

    Health Office, Transmedicus, Microtel GS, Script Quest · 2007 — 2012
    Transcribed and edited medical documentation with precision and confidentiality. Led transcription teams, offering training and ensuring adherence to established standards.

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