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Jose L. — Senior Telecommunications Technical Manager from Mexico

Jose L.

Senior Telecommunications Technical Manager

Mexico 2-3 years
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Languages
SpanishEnglish
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About

José Luis S. is an accomplished Electronics Engineer with over 14 years of experience specializing in telecommunications, mobile device repair, and appliance diagnostics across the electronics and wireless industries in the State of Mexico. As Technical Engineering Manager (Americas) at TechcommWireless, he led technical service implementations for operators such as Claro, Altice, and Viva, managing wireless technology projects and supervising repair center teams. José Luis S. is manufacturer-certified by Samsung, Huawei, Qualcomm, Motorola, LG, and ZTE, and has trained more than 50 technicians in Android, iOS, and Windows Phone environments. His expert proficiency includes advanced diagnosis and repair of mobile devices with Qualcomm and Mediatek chipsets, appliance and TV troubleshooting, and the use of specialized diagnostic tools. He has consistently delivered process optimization and cost reduction, notably achieving improved repair efficiency and elevated customer satisfaction in mobile, appliance, and electronics sectors.

Experience

  • Technical Engineering Manager (Americas)

    TECHCOMMWIRELESS · 2009 — 2025
    Oversaw the implementation of technical services for operators Claro, Altice, and Viva while managing teams at repair centers. Provided manufacturer-certified technical functions training and guidance on product selection for Samsung, Huawei, LG, ZTE, Motorola, and Alcatel. Conducted advanced diagnosis and repair of mobile devices featuring Qualcomm and Mediatek chipsets. Facilitated training for over 50 technicians on mobile software and hardware tools, including Android, iOS, and Windows Phone. Established quality control protocols, enhancing repair efficiency. Directed technology implementation projects related to wireless solutions.

  • Electronics Technician

    TOOL REPAIR AND MAINTENANCE · 2004 — 2007
    Performed diagnosis, repair, and maintenance of various electronic devices. Collected and analyzed technical data to optimize repair processes. Provided specialized hardware and software technical support.

Skills & Expertise

ResearchArchitectural ServicesMLS (Multiple Listing Service)PPC Advertising Facebook AdsAccountantInDesign

Education

  • Bachelor of Science in Electronics Engineering/Telecommunications
    Dominican University O&M · 2004 — 2010

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