Jose M.
Senior Customer Service Representative
Open to offersNew to PlatformAbout
I am a customer service professional with over six years of experience providing voice and non-voice support across healthcare, retail, delivery services, and financial industries. Throughout my career, I have built a strong track record of resolving complex customer concerns, handling billing and account inquiries, supporting collections, and delivering exceptional customer experiences with empathy and professionalism.
My strengths include excellent communication, active listening, problem-solving, adaptability, and attention to detail. I am a fast learner who thrives in dynamic environments and is committed to finding efficient solutions while ensuring every customer feels heard, respected, and valued.
Helping people has always been my passion, which drives me to consistently exceed customer expectations and contribute positively to every team I join. I am eager to continue growing in customer support and bring my experience, dedication, and customer-first mindset to an organization that values excellence and continuous improvement.
Why hire me
I bring over six years of customer service experience in healthcare, e-commerce, and financial accounts. Throughout my career, I've developed strong communication, problem-solving, and customer service skills that allow me to handle customer concerns efficiently and professionally. I am committed to delivering excellent results, continuously learning, and supporting my team. I take ownership of my work, adapt quickly to new systems and processes, and always strive to exceed expectations. Most importantly, I believe character matters. I am honest, dependable, respectful, and treat every customer with empathy and professionalism. I consistently maintain a positive attitude, even in challenging situations, and represent the company with integrity. I am confident that my skills, work ethic, and dedication would make me a valuable addition to your team.
Experience
Customer Service Representative II
Support Ninja · 2025 — 2026Created and enhanced business pages for clients, maintaining a 100% accuracy rate in data entry and presentation. Oversaw regular audits and updates of content to ensure that client information remained accurate and relevant.Senior Customer Service Representative
Intouch Cx · 2023 — 2024Handled delinquent accounts through professional outbound and inbound collection calls, ensuring compliance with industry standards. Provided information to customers regarding account statuses, outstanding balances, and tailored payment options to aid in account recovery. Investigated and resolved complex billing issues while maintaining strong customer relationships.Customer Service Representative
Alorica · 2021 — 2022Supported customers with order tracking, scheduling deliveries, processing refunds, and managing returns for high-volume delivery accounts. Facilitated seamless management of user accounts across various platforms including voice, chat, and email. Addressed delivery discrepancies and order fulfillment issues promptly to adhere to Service Level Agreements (SLAs).Customer Service Associate
Concentrix · 2019 — 2019Assisted healthcare consumers by explaining benefits, billing systems, insurance policies, and claims processes. Provided compassionate support to members facing challenging medical and coverage situations.
Skills & Expertise
Education
- Bachelor of Science in Entrepreneurial ManagementTechnological University of the Philippines · 2014 — 2019