Joselle S.
Mid-Level Executive Support Specialist
Open to offersNew to PlatformAbout
Joselle J. is a versatile professional with extensive experience in real-time analysis, executive support, and customer service. Currently serving as an Executive Assistant, she excels in financial data entry, maintaining reconciled records across accounting and payroll systems, and assisting in payroll processes. Joselle actively manages employee life-cycle activities, from account provisioning to data import/export between HR platforms, while developing and maintaining Standard Operating Procedures (SOPs) to increase organizational efficiency. Her proficiency in Google Suite, Rippling, and TriNet supports her responsibilities in collecting and analyzing financial and HR data to produce coherent reports. Her past roles have also involved social media strategy, where she managed platforms like Facebook and Instagram to bolster brand visibility. Joselle’s background in customer service further demonstrates her ability to handle digital communications effectively, ensuring improved client interactions and streamlined operational processes.
Experience
Executive Assistant
nullPerformed accurate financial data entry and maintained reconciled records across accounting and payroll systems. Assisted in preparing payroll runs and monthly expense reports. Managed employee life-cycle activities, including account provisioning and deprovisioning via Google Admin, and documented onboarding/offboarding processes. Developed and maintained Standard Operating Procedures (SOPs); identified workflow improvements to enhance efficiency. Collected, analyzed, and organized financial and HR data while producing clear reports for decision-making. Provided executive administrative support including calendar and email management and coordinated communications across teams.Data Entry Specialist
nullEntered and validated high-volume financial and payroll information with an emphasis on accuracy. Reviewed records across multiple systems to identify inconsistencies and ensured balanced reporting. Supported payroll processing by organizing timesheet data, verifying employee details, and preparing documentation for disbursement. Compiled and organized financial and personnel data to prepare structured reports for internal review.Social Media Manager / Appointment Setter
nullExecuted multichannel social media strategies and campaigns to enhance brand visibility and engagement, including creating promotional content. Managed client communications and community engagement through Facebook Messenger, WhatsApp, Instagram, TikTok, and Telegram. Conducted consultations and outbound calls with prospective clients to discuss medical services and schedule appointments. Maintained accurate client records in the CRM and tracked appointments while ensuring timely communication. Analyzed social media metrics for content optimization and collaborated with marketing teams to improve lead conversion.Real Time Analyst
nullMonitored live call queues, agent availability, and service levels to ensure adherence to SLAs. Analyzed real-time data to adjust agent schedules and task assignments for improved performance. Collaborated with workforce management teams to forecast demand and ensure adequate staffing. Worked with IT to resolve system issues impacting service delivery, while implementing strategies to enhance agent productivity.Customer Service Representative (Phones, Chat, Email)
nullManaged incoming and outgoing emails, ensuring prompt and appropriate responses. Provided email consulting services to assist clients with troubleshooting, account setup, and management systems. Updated employee records and managed system access setups and removals, keeping digital files structured and audit-ready. Coordinated information transfer between HR and finance platforms to ensure database reliability.
Skills & Expertise
Education
- Bachelor of Science in Hotel and Restaurant ManagementInstitution not specified
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