Joselle A.

Joselle A. is a seasoned Virtual Assistant and Customer Support leader with a decade of experience enhancing customer service and team management processes. With an academic background in Hotel and Restaurant Management from ABE International Business College, she thrives in supporting e-commerce businesses, particularly within the Shopify platform. As a Shopify Virtual Assistant at a beauty brand, she expertly resolved customer inquiries, processed orders, and managed social media interactions. Her role as a Team Leader at Concentrix reflected her capability in quality assurance, performance coaching, and maintaining service levels. At Blossoms Agency, she utilized her auditing skills for chat quality, data tracking, and report preparation. Her comprehensive skills span administrative support, customer satisfaction management, and Google Sheets Reporting. Pioneering in social media moderation, order tracking, and performance analysis, Joselle has consistently driven team success across various platforms like Microsoft 365, Google Workspace, and Meta Business Suite.