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Joselyn M. — Mid-Level Customer Service Representative from Argentina

Joselyn M.

Mid-Level Customer Service Representative

Argentina No experience yet
Open to offersNew to Platform
Languages
EnglishSpanish
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About

Joselyn M. is a dedicated professional with a degree in Foreign Languages specializing in high-level customer service and operational management. Based in Buenos Aires, she boasts extensive experience in managing retail points of sale, emphasizing conflict resolution and customer satisfaction. During her tenure at companies like Sweet SA and Kiosco El Jevi, Joselyn excelled in handling customer expectations and tariff communications, showcasing a strong ability to make quick decisions even under pressure. Her expertise extends to inventory management and vendor relations, honed during her role at La Verdulería. With proficiency in Microsoft Office tools, particularly Excel and Outlook, she ensures efficient operational procedures. Joselyn's solid background in bilingual communication supports her customer-centric approach, aiming to deliver exceptional user experiences.

Experience

  • Customer Service and Sales

    Sweet SA · 2024 — 2025
    Managed conflicts assertively, prioritizing customer satisfaction and loyalty through quick and empathetic decision-making, even when rigid change policies could have been applied.
  • Customer Service and Sales

    Kiosco El Jevi · 2021 — 2023
    Communicated pricing adjustments and managed customer expectations regarding changes in pricing policy. Handled crises and provided support to clients during sensitive commercial scenarios.
  • Customer Service and Sales

    kiosco 24 hs · 2020 — 2021
    Responsible for opening and closing the establishment during night shifts while implementing strict security protocols and access control.
  • Customer Service, Sales, Cashier

    La Verdulería food · 2018 — 2020
    Managed customer service and user loyalty initiatives. Handled cash operations, processing payments and daily reconciliations. Oversaw inventory management, receiving merchandise, and stock control. Maintained supply relationships with local vendors.

Skills & Expertise

Education

  • Bachelor's degree in Foreign Languages with a mention in English
    Universidad Nacional Experimental Francisco de Miranda-Falcón · 2010 — 2016

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