Joseph V.
Livestream Operations Team Leader
Open to offersNew to PlatformAbout
Joseph V. is a seasoned Team Leader and Operations Specialist based in Manila, Philippines, with a proven track record in diverse fields such as livestream management, payroll implementation, and technical support. At Playmate Solution, he excelled as a Livestream Operation Team Leader, managing end-to-end schedules and technical setups for online broadcasts, ensuring exceptional quality control and operational efficiency through real-time troubleshooting and employee coaching. Joseph adeptly handled payroll systems at ADP Philippines as a Payroll Implementation Specialist, where he streamlined client onboarding processes and orchestrated detailed training sessions, ensuring seamless account transitions. His technical acumen was honed at Sutherland Global as a Tier II Technical Support specialist, expertly resolving complex domain configurations and enhancing client engagement through e-commerce and web integrations. Previously, he contributed to Arvato Bertelsmann's technical support with advanced troubleshooting capabilities and CRM ticket management. Joseph's broad experience in industries such as e-commerce and technical support positions him as a valuable asset for operations and executive teams. His strong foundation in customer satisfaction and data-driven decision-making supports his operational excellence.
Why hire me
I bring a robust combination of technical operations, administrative precision, and high-volume client support across diverse industries: Strengths & Experience: Experienced in technical support, client onboarding, and CRM ticketing systems (ADP, Arvato Bertelsmann), alongside tech-VA skills including domain/DNS setup, web design assistance, and e-commerce management (Sutherland Global). Workstyle & Compliance: Highly organized, detail-oriented, and accustomed to strict regulatory guidelines like HIPAA compliance and precise data entry/research (APAC Philippines). Value Brought: Proven track record in customer retention, high-volume inquiry resolution, and administrative/billing management (Startek Philippines), allowing me to step into Operations, HR, or Tech VA roles and immediately optimize workflows.
Experience
Livestream Operation Team Leader
PLAYMATE SOLUTION · 2025 — 2026Oversaw operational schedules and technical setups for live online broadcasts. Monitored live workflows to quickly address any operational and technical challenges. Led team performance by delegating tasks and providing coaching to enhance operational efficiency. Utilized post-stream metrics for data entry and operational reporting to improve future workflow strategies.Payroll Implementation Specialist
ADP PHILIPPINES · 2023 — 2024Facilitated client onboarding through documentation gathering, account data entry, and payroll system configuration. Clearly communicated corporate guidelines and operational policies to clients for comprehensive understanding. Delivered 1-on-1 virtual training sessions and created CRM support tickets for complex issues requiring resolution, while managing client transitions to customer support teams.Technical Support Tier II
SUTHERLAND GLOBAL · 2018 — 2022Addressed Tier II technical support queries related to domain configurations and website hosting. Assisted clients in website creation through template-based tools, providing administrative and technical guidance. Managed email marketing campaign setups and integrated e-commerce platforms to enhance engagement.Technical Support Tier II
ARVATO BERTELSMANN · 2015 — 2017Executed advanced troubleshooting for hardware and software issues on Microsoft devices while delivering remote customer support. Handled CRM ticketing queues and recorded thorough incident documentation, contributing to internal knowledge bases.CSR / Sales Representative
STARTEK PHILIPPINES · 2013 — 2015Managed inbound customer support calls, resolving inquiries, converting sales leads, and maintaining customer account retention. Addressed billing discrepancies to ensure client satisfaction and updated client account records accordingly.CSR - Provider Support
APAC PHILIPPINES · 2011 — 2013Provided comprehensive benefit information and policy details to healthcare providers, adhering to HIPAA regulations. Conducted research on billing discrepancies, processed claims disputes, and performed accurate data entry in client databases.
Skills & Expertise
Education
- BS Nursing (Undergraduate)De Los Santos College · 1987 — 1990
- Secondary Education (Graduate)Espiritu Santo Parochial School · 1983 — 1987
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