Joseph R.
Customer Support & Operations Virtual Assistant
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About
Joseph M. is a dedicated and seasoned professional with over 10 years of experience in Client Relationship Management within the Banking and Telecommunications industries. His career is highlighted by his roles in CRM, Virtual Assistance, and Digital Operations where he effectively negotiated complex stakeholder settlements and managed large-scale financial transactions with a signing authority of P5 million. Joseph's expertise in Right-of-Way (ROW) Acquisition and Project Control was showcased during his tenure at Converge ICT Solutions, where he managed project timelines, resources, and quality control. At Globe Telecom, he demonstrated leadership in overseeing site acquisition activities and served as a liaison with local government agencies. As a Service & Sales Associate at Eastwest Banking Corporation, Joseph handled customer financial transactions with precision. He holds a Bachelor of Science in Computer Engineering from Holy Cross of Davao College and is a certified Civil Service passer.
Experience
Customer Support & Operations Virtual Assistant
Reverse Group Inc. · 2022 — 2026Provided exceptional customer support by assisting clients with inquiries and resolving complex issues. Managed high-volume interactions via email and live chat, ensuring professional communication and accurate information delivery. Employed CRM platforms to document customer interactions and track case progress, facilitating seamless communication for effective issue resolution.Right of Way and Access Officer (ROWA)
Converge ICT Solutions Inc. · 2020 — 2022Managed and directed all aspects of project implementation, overseeing resources, timelines, and quality control for various telecommunications projects. Facilitated negotiation of Right of Way issues, resolving conflicts to uphold project deadlines. Conducted site inspections and reviewed documentation to ensure compliance with regulations prior to project execution.Site Acquisition Officer
Globe Telecom, Inc. · 2019 — 2020Oversaw site acquisition activities in specific service areas, acting as Team Leader for telecommunications installations. Engaged with land lease candidates to negotiate acquisitions while ensuring successful site deployment. Served as a liaison with local government and community leaders to streamline regulatory approvals.C-Signor / Service & Sales Associate
Eastwest Banking Corporation · 2014 — 2019Acted as the official assistant to the Service Manager, handling financial transactions with signing authority. Managed customer financial transactions including deposits, withdrawals, and transfers, maintaining accuracy in cash handling. Explained and processed new account options and ensured clients understood security protocols.
Skills & Expertise
Education
- Bachelor of Science in Computer EngineeringHoly Cross of Davao College, Inc. · — — 2014
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