Joseph T.
Mid-Level BPO Technical Support Specialist
Open to offersNew to PlatformAbout
Joseph Thomas A. is an experienced Technical/Customer Support Representative with nearly nine years in the BPO industry, working for organizations such as Sykes Asia and Lexmark Research and Development. He has a background in computer engineering and is skilled in PC troubleshooting, technical support, and process improvement. Joseph's scope of responsibility included installing, configuring, and troubleshooting computer systems and networks, resolving basic printer and software/hardware issues, and providing step-by-step assistance to customers via phone. In addition, he has project-based experience as a Pay Per Click Manager at FreeUp, where he launched and optimized PPC campaigns, and as a Home Based Project Associate focusing on video transcription. His educational credentials include a BSc in Computer Engineering from the University of Cebu and a CCNA certification from the University of San Carlos.
Experience
Customer Service Representative
Go2 · 2021 — PresentReceived customer calls to provide information about company products. Made outbound calls to schedule customer appointments.Home Based Project Associate
Video Transcriptions · 2021 — PresentAccurately converted audio or video recordings into written text.Pay Per Click Manager
FreeUp · 2018 — PresentLaunched and optimized various PPC campaigns while monitoring budgets and adjusting bids to enhance return on investment.Technical Support Representative
Lexmark Research And Development · 2010 — 2014Provided step-by-step guidance to customers over the phone for resolving technical issues. Documented and tracked customer concerns using a ticketing system to facilitate quick resolutions. Followed up with customers to confirm complete resolution of their issues.Technical Support Representative
Sykes Asia · 2006 — 2010Installed, configured, and troubleshot computer systems, servers, and network issues. Educated customers on company products and services to reduce technical challenges. Handled customer inquiries and complaints professionally, while assisting with basic printer issues and troubleshooting software and hardware.
Skills & Expertise
Education
- Bachelor of Science in Computer EngineeringUniversity of Cebu · 1999 — 2004
- HighschoolHoly Rosary School of Pardo · 1995 — 1999
- CCNA (Cisco Certified Network Associate)University of San Carlos
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