Joseph G.
Mid-Level Customer Support & Sales Specialist
Open to offersNew to PlatformAbout
Kendall G. is a detail-oriented professional with over five years of experience in customer service, sales, technical support, and team coaching, based in Quezon City, Metro Manila, Philippines. As a Transition Coach at AFNI Philippines, Kendall effectively managed coaching schedules, employee documentation, and confidential records, maintaining a 95% documentation accuracy rate. Kendall's role involved monitoring key performance indicators and coordinating with operations, HR, and training teams. Previously, Kendall excelled as an Inbound Customer Service and Inside Sales Representative at VXI Philippines, supporting customers with billing, account updates, and order processing while achieving sales and customer satisfaction goals. Additionally, Kendall served as a Technical Support Representative at Teleperformance Philippines, providing remote technical support and software troubleshooting. Proficient in utilizing tools such as Microsoft Office, Google Workspace, Slack, and CRM systems, Kendall is organized, adaptable, and committed to delivering efficient virtual support.
Experience
Transition Coach
AFNI Philippines · 2022 — 2026Oversaw coaching schedules, maintained employee documentation, and handled confidential records. Ensured high accuracy in documentation for coaching reports and performance records. Monitored key performance indicators, prepared reports, and collaborated with Operations, HR, and Training teams. Employed Slack, Microsoft Teams, Google Meet, OneDrive, Canva, and ChatGPT to enhance team communication and productivity.Inbound Customer Service & Inside Sales Representative
VXI Philippines · 2021 — 2022Provided assistance to customers regarding billing, account updates, order processing, and service inquiries. Kept CRM records updated, addressed customer issues, and consistently met sales and customer satisfaction targets.Technical Support Representative
Teleperformance Philippines · 2020 — 2021Delivered remote technical support, handled software troubleshooting, managed account setups, and ensured accurate CRM documentation while adhering to quality standards.Inbound Customer Service & Inside Sales Representative
Teleperformance Philippines · 2018 — 2020Supported customers with account management, provided product information, facilitated order processing, and contributed to sales efforts while maintaining precise documentation.
Skills & Expertise
Education
- Bachelor of Science in Medical TechnologyFar Eastern University (FEU)
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