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Joseph A. — Senior Insurance Claims Specialist from Philippines

Joseph A.

Senior Insurance Claims Specialist

Philippines 6+ years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Joseph A. is a results-driven Insurance Claims Specialist and Personal Lines Underwriter with over 8 years of experience managing end-to-end claims processing, auto damage appraisal, and underwriting for Australian and U.S. clients. He possesses strong expertise in insurance adjusting, damage assessments, and settlement negotiations. Joseph has a proven track record of handling high-volume claims efficiently while ensuring regulatory compliance and delivering exceptional customer service. In his role as a Tier 3 Auto Appraiser at KMC Solutions, he directed the dispatch and scheduling of auto appraisers, coordinated with various stakeholders to expedite claim resolutions, and participated in performance meetings for process improvement. Previously, as a Claims Manager for a car-sharing platform, he managed claims processing, validated policy coverage, and negotiated repair quotes. His career also includes extensive experience as a Senior Insurance Consultant, where he conducted claims investigations, underwrote policies, and ensured compliance with industry standards. Joseph seeks remote opportunities that leverage his expertise in insurance adjusting and claims processing.

Experience

  • Tier 3 Auto Appraiser / Dispatch Coordinator

    KMC Solutions – ScoutWorks USA · 2024 — 2025
    Oversaw the scheduling and dispatching of auto appraisers for various insurance carriers, facilitating timely vehicle inspections and submissions. Ensured compliance with service agreements through proactive communication with field appraisers and repair facilities. Acted as the main point of contact for claims managers, vehicle owners, and appraisers in a remote capacity, emphasizing strong customer service.
  • Claims Manager

    Satellite Office Solutions · 2024 — 2024
    Administered comprehensive claims processing for personal lines auto insurance, handling all aspects from the intake of damage reports to the final settlement. Evaluated damage reports against policy guidelines to assess eligibility and coverage. Offered customized resolutions to vehicle owners, aiming to enhance customer satisfaction.
  • Senior Insurance Consultant (Claims Specialist & Personal Lines Underwriter)

    WNS Global Services · 2017 — 2024
    Conducted thorough investigations for claims, including gathering evidence and determining liability. Managed underwriting and processing of personal lines policies, ensuring compliance with regulatory standards. Provided expert guidance to policyholders regarding claims processes and handled detailed administrative tasks associated with claims and policies.
  • Customer Service Associate

    Hinduja Global Solutions · 2016 — 2017
    Managed a high volume of customer inquiries concerning claims-related documentation and verified coverage in accordance with regulatory requirements. Assisted in accounts receivable tasks and addressed systemic issues to improve service delivery.
  • Customer Service Representative

    Convergys · 2016 — 2016
    Provided remote customer support, resolving inquiries related to claims and billing. Maintained accurate account records while utilizing customer service platforms to ensure an efficient customer experience.

Skills & Expertise

Education

  • Secondary Education
    Pulo National High School