Joseph A.
Mid-Level BPO Customer Service and Appointment Setter
Open to offersNew to PlatformAbout
H is an experienced professional with a background in the BPO sector, specializing in customer support, sales, and virtual assistance. With 5 years in business process outsourcing and nearly 2 years as a Virtual Assistant, H has managed roles such as Customer Service Representative, Sales Representative, Business Development Representative, and Appointment Setter. In the healthcare industry with Optimal Health Network, H handled patient intake, warm transfers, and appointment scheduling. In the home services sector at Premier Home Builder and Contractors Group, H focused on outbound calling, setting appointments, and ensuring client satisfaction. At Salary.com, a business technology firm, H supported business development through follow-up communication and appointment management, utilizing Salesforce and platforms like Calendly, GoHighLevel, and Zoom Meeting. H's history also includes payment processing, donation support, and coaching team members in customer service environments.
Experience
Intake Specialist
Optimal Health Network · 2025 — 2026Conducted warm transfers and utilized outbound dialers while maintaining patient satisfaction.Appointment Setter
Contractors Group · 2025 — 2025Managed appointment setting processes and performed outbound dialing, ensuring homeowner satisfaction.Appointment Setter
Premier Home Builder · 2025 — 2025Handled appointment setting through outbound dialers and coordinated follow-up emails as part of outreach efforts.Appointment Setter
Synergy Manila · 2024 — 2025Executed outbound calling and appointment setting, in addition to sending follow-up emails.Business Development Representative
Salary.com · 2023 — 2024Engaged in appointment setting and outbound dialer activities, tracked appointments, and managed follow-up emails and calls.Customer Service Representative - Team Leader
Netspeak I.T. Services · 2021 — 2023Oversaw donation processing and payment transaction assistance, monitored calls, and provided coaching to team members.Customer Service Representative
HiRecruit BPO · 2019 — 2019Pre-qualified existing customers through outbound calling and handled additional health insurance benefit processing.Customer Sales Representative
Data Alps Marketing · 2018 — 2018Performed outbound calling, offered AT&T products and services, and processed payment transactions.Customer Service Representative
SYKES Asia Inc. · 2016 — 2017Carried out outbound and inbound calling, processed payment transactions, collected debt payments, and assisted customers with financial statements.
Skills & Expertise
Education
- Hotel and Restaurant ServicesPambayang Kolehiyo ng Mauban · 2014 — 2016
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