Joseph C.
Mid-Level POS Technical Support Specialist
Open to offersNew to PlatformAbout
Joseph C. is an experienced POS Technical Support Specialist with a demonstrated history in the restaurant technology, healthcare operations, retail, and telecommunications sectors. He has delivered L1/L2 technical support for major POS platforms including Linga POS, Future POS, Skytab, and Clover POS, managing critical hardware, software, and network troubleshooting issues for restaurant clients in the US and the Philippines. His roles at MSTAR POS and Condor POS Solutions involved high-volume ticket handling, remote desktop configurations, and coordination with vendors for escalations and system deployments. In healthcare IT at OPTUM, he supported benefit operations by configuring healthcare plans and verifying medical equipment deliveries. Joseph also brings strong experience with Active Directory management, Microsoft Exchange support, and Citrix Virtual Desktop Infrastructure, further proven by his tenure at WIPRO. Recognized for consistently achieving high CSAT ratings and SLA targets, he has also contributed to team leadership, coaching, and quality assurance initiatives.
Experience
POS Technical Support Specialist / IT Helpdesk
MSTAR POS · 2023 — 2026Provided L1/L2 support for restaurant POS systems, including servers, tablets, desktops, and peripherals. Resolved various hardware, software, and network problems such as connectivity and IP conflicts. Managed critical outages during peak periods to minimize downtime for operations. Troubleshot payment systems, including card readers and gateway settlement issues, while handling 50 to 100 tickets daily and ensuring SLA compliance. Executed system deployment, updates, and remote configurations, collaborating with vendors for complex issue resolution.POS Technical Support Specialist / IT Helpdesk
Condor POS Solutions RP Inc. · 2021 — 2023Assisted restaurant POS environments through inbound, outbound, and email support channels. Diagnosed issues with servers, terminals, and peripherals at multiple client sites. Supported installations, onboarding processes, and system configurations, ensuring prompt resolution of any POS downtime affecting business operations.Business to Business CSR / Employer Installation Coordinator
OPTUM Global Solutions · 2019 — 2021Collaborated with healthcare providers, insurance companies, and clients to coordinate services. Verified and organized the delivery of medical equipment for patients while configuring healthcare plans for business clients under the BOM program. Ensured accuracy and compliance during data handling and account setup.L1-L2 IT Service Desk
WIPRO Philippines · 2018 — 2019Delivered L2 IT support in an enterprise environment for Australia-based clients. Managed Active Directory tasks, including password resets, account unlocks, and permission settings. Created and maintained Microsoft Exchange mailboxes while troubleshooting hardware, software, and network connectivity issues. Provided support for Citrix remote desktop environments.Customer Service / Sales Specialist
AFNI Philippines · 2015 — 2018Managed Verizon accounts, focusing on billing inquiries, mobile, and TV troubleshooting. Offered chat and voice support while also handling upselling responsibilities. Assisted customers with technical issues related to mobile devices and tablets.Technical Support Representative
Teleperformance Philippines · 2012 — 2014Provided support for AT&T U-Verse services, including DSL, VDSL, IPTV, and landline troubleshooting. Offered technical assistance for Telstra internet services while performing network troubleshooting and upselling additional services.Customer Service Associate / Resolution Supervisor / Coach Intern
Convergys Phils. , Inc. · 2008 — 2011Handled inquiries related to billing and basic TV troubleshooting for DirecTV. Conducted team meetings and one-on-one coaching while monitoring quality evaluations and overseeing queue management.Technical Support / Customer Service
Teletech Philippines · 2007 — 2008Supported Verizon DSL internet services and addressed customer inquiries for Best Buy. Assisted customers with router configurations and tracked order statuses.
Skills & Expertise
Education
- B.S. Computer Engineering (Undergraduate)STI College Fairview · 2005 — 2007
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