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JOSEPH Q. — Mid-Level IT Help Desk Specialist from Philippines

JOSEPH Q.

Mid-Level IT Help Desk Specialist

Philippines 1-2 years
Open to offersNew to Platform
Languages
English
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About

Joseph “Jessie” Q. S. is a skilled IT Help Desk Tier 1 Customer Service Professional based in Marikina City, Philippines. With over 11 years of experience in the technical support and customer service sector, Jessie has developed expertise across a variety of industries, including healthcare, telecommunications, energy, and SEO. At Evolent Health International, Jessie provided high-level technical support and troubleshooting, ensuring efficient operations within a global healthcare framework. Previously, Jessie enhanced customer relations and managed technical inquiries at Alorica Philippines for a major telecommunications provider. In the outbound sales arena, Jessie achieved sales targets and fostered client relationships at CCK City Network Inc. and Infiniti Link BPO, focusing on solar energy products and SEO services. Noteworthy skills include troubleshooting, technical issue resolution (hardware/software), and bilingual communication in English and Tagalog.

Experience

  • IT Help Desk Tier 1

    Evolent Health International · 2022 — 2026
    Delivered technical support and troubleshooting services for internal personnel and systems while upholding service standards in a global healthcare setting.

  • Customer Care Representative (Verizon Telco)

    Alorica Philippines · 2020 — 2020
    Addressed billing, technical, and account-related inquiries for a leading telecommunications provider, focusing on efficient customer issue resolution.

  • Sales Representative (Outbound)

    CCK City Network Inc. · 2018 — 2019
    Executed outbound sales calls related to Solar Panels and Santana Energy Regeneration campaigns, achieving sales targets through effective communication.

  • Sales Representative (Outbound)

    Infiniti Link BPO · 2012 — 2017
    Participated in outbound dialing and support initiatives for Search Engine Optimization (SEO) services while fostering client relationships to support campaign development.

Skills & Expertise

CRMHealthcarePrivate Blog NetworkDaVinci ResolveCustomer ServiceHelpdeskSales

Education

  • Science Educational Associate (NC2 Caregiver)
    Pamantasan Nang Lunsod ng Marikina · 2009 — Present
  • High School
    Marikina High School · 2007 — Present
  • Elementary School
    Sto. Niño Elementary School · 2002 — Present

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