Joseph L.
Senior Sales and Customer Support Specialist
Open to offersNew to PlatformAbout
Joseph L. is a seasoned Sales and Customer Support Specialist with more than 8 years of experience, notably in the real estate and telecommunications industries. Based in Manila, Philippines, Joseph has honed his skills in cold outreach, pipeline management, and client engagement. At the CalPro Inspection Group, he efficiently managed inspection scheduling and reduced scheduling conflicts through streamlined booking processes. As a Sales Business Manager with Ooma, Joseph consistently converted cold leads into qualified prospects, enhancing his expertise in lead conversion and appointment setting. His previous roles at T-Mobile and AT&T further enriched his capabilities in handling high-volume inbound calls, resolving billing disputes, and ensuring high customer satisfaction. Joseph's proficiency with CRM tools such as Salesforce and HubSpot, along with his experience using platforms like Slack and Zendesk, empowers him to deliver measurable business results consistently. Joseph holds a Bachelor of Science in Marine Transportation from Our Lady of Fatima University.
Experience
Customer Service Specialist
CalPro Inspection Group · 2023 — 2026Coordinated daily inspection scheduling with realtors, clients, and inspectors to ensure seamless operations and punctual appointments. Managed a high volume of calls and emails to enhance client response time and satisfaction. Worked closely with agents and internal teams to secure accurate inspection bookings and provide updates, reducing conflicts in scheduling by optimizing booking processes and maintaining well-organized CRM records.Sales Business Manager
Ooma · 2022 — 2023Led the entire sales process from cold calling to closing deals, driving substantial pipeline generation. Conducted high-volume outbound calls and follow-ups to boost the lead conversion rate and improve appointment setting. Collaborated with sales and marketing teams to qualify leads and present customized product demonstrations, enhancing client engagement and closing rates.Technical Support Representative
T-mobile · 2020 — 2022Managed high-volume inbound calls to resolve issues related to internet connectivity, billing, and devices, enhancing customer satisfaction through effective problem-solving. Provided troubleshooting assistance, including guidance on Wi-Fi connectivity and network issues, which helped reduce repeat calls. Coordinated with technical teams to escalate complex problems, ensuring timely resolutions.Customer Service Representative
AT&T · 2018 — 2019Addressed high volumes of inbound calls, assisting customers with billing inquiries that led to higher satisfaction and effective issue resolution. Handled account inquiries and billing disputes while meeting key performance indicators. Worked collaboratively with internal departments to address complex account issues, resulting in timely and accurate solutions.Amazon Seller Support
AT&T · 2018 — 2018Supported clients with inquiries regarding return orders and account issues, leading to improved customer satisfaction. Assisted in logistics by managing delivery concerns and coordinating tracking updates with internal teams. Handled a substantial number of inbound calls and chats while achieving key performance indicators, and worked with logistics to resolve complex order issues efficiently.
Skills & Expertise
Education
- Bachelor of Science in Marine TransportationOur Lady of Fatima University · 2014 — 2016