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Joseph O. — Senior Healthcare Virtual Assistant from Philippines

Joseph O.

Senior Healthcare Virtual Assistant

Philippines 3-6 years
Open to offersNew to Platform
Languages
English
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About

Joseph O. is a seasoned Healthcare Virtual Assistant with over 10+ years of experience in virtual patient support, specializing in Certificate of Medical Necessity (CMN) processing and prior authorization inquiries. With a career boasting roles at Outsource USA LLC, Poplar Homes, and Flatworld Solutions, he has honed his skills in insurance verification and pharmacy coordination. His responsibilities included verifying patient insurance, coordinating pharmacy communications, and upholding HIPAA-compliant patient confidentiality. In his recent position, he adeptly managed patient care logs, ensuring meticulous documentation and data accuracy. His expertise extends to client relations and mentoring up-and-coming professionals, demonstrating a unique ability to thrive in fast-paced, remote healthcare settings.

Experience

  • Medical Administrative Assistant & Insurance Verification Specialist

    Outsource USA LLC · 2023 — Present
    Processed Certificate of Medical Necessity (CMN) requests and prior authorizations, ensuring timely and compliant submissions to payers. Verified patient insurance coverage and eligibility to facilitate billing workflows. Coordinated with pharmacies for prescription follow-ups and medication management, ensuring continuity of patient care. Maintained detailed care logs and clinical documentation, adhering to HIPAA standards for patient confidentiality.

  • Market Development Associate & Showing Specialist

    Poplar Homes · 2022 — 2022
    Managed inquiries from prospective clients and organized property showings to aid in market development and lead generation. Developed and nurtured client relationships to enhance lead conversion and tenant satisfaction.

  • Account Executive (Customer Service Representative)

    Flatworld Solutions · 2018 — 2021
    Acted as the primary point of contact for a client portfolio, addressing inquiries and managing escalations efficiently. Contributed to account retention by providing high-quality customer service.

  • Account Associate (Customer Service Representative)

    IBEX Global · 2015 — 2017
    Managed a high volume of customer interactions, ensuring accurate information delivery and prompt issue resolution. Supported team performance targets through consistent productivity and quality.

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