Joseph M.
Mid-Level Land Acquisition Specialist
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Joseph M. G. is a seasoned Land Acquisition Specialist with extensive experience at San Miguel Properties Inc. from February 2022 to December 2025, where he expertly negotiated and secured land access for significant government infrastructure projects. He demonstrated proficiency in conducting due diligence, collaborating with legal teams, and ensuring compliance with zoning regulations. His ability to build and maintain relationships with landowners, local government units, and community stakeholders facilitated project delivery. Prior to this, Joseph honed his customer service acumen at Teleperformance as a Customer Solutions Specialist, handling over 120 inbound calls daily and achieving a 90% customer satisfaction rate. He further showcased leadership skills as a Documentation Services Team Leader at Rajah Travel Corporation, training a team to manage visa application processes in strict adherence to embassy regulations. Joseph's educational foundation in Tourism Management from La Consolacion College Manila supports his analytical and problem-solving capabilities.
Experience
Land Acquisition Specialist
San Miguel Properties Inc. · 2022 — 2025Secured land access, leases, and purchase agreements for key government infrastructure projects, while conducting due diligence, including title research and property record verification. Coordinated with legal teams for contract preparation and built relationships with landowners and local government units to facilitate project delivery. Analyzed land values to create compensation proposals and ensured compliance with zoning and environmental regulations, negotiating terms with property owners to secure access for construction.Customer Solutions Specialist
Teleperformance · 2019 — 2021Managed a high volume of inbound calls each day, addressing customer issues, complaints, and order processing with an average handling time of 3–5 minutes. Delivered remote support through various channels while achieving a 90% customer satisfaction rating. Provided mentorship to junior team members and was recognized for top performance over six consecutive months. Collaborated with product and technical teams to enhance feature usability and document resolutions for improved customer service quality.Documentation Services Team Leader
Rajah Travel Corporation · 2017 — 2019Oversaw and trained a team of visa officers, ensuring application processing efficiency and adherence to data security standards. Processed and reviewed visa applications in compliance with regulations, verifying the authenticity of documents. Addressed escalated applicant concerns, collaborating with embassy officials for timely case resolution while maintaining confidentiality of sensitive information. Assisted applicants with form completion and documentation preparation, managing appointment scheduling.
Skills & Expertise
Education
- Bachelor of Science in Tourism ManagementLa Consolacion College · 2013 — 2017