Joseph T.
Senior Sales Development and Customer Service Specialist
Open to offersNew to PlatformAbout
Joseph T. is a seasoned Sales Development and Customer Service Professional with over 10 years of experience in high-volume outbound cold calling, lead generation, and appointment setting across the U.S. and Australian markets. His career spans diverse industries including waste management, property tax consulting, energy, telecommunications, satellite TV, online directories, and timeshare services. Joseph's responsibilities have included managing B2B and B2C sales campaigns, maintaining CRM systems such as HubSpot and Freshdesk, and delivering quality assurance coaching for sales teams. He has a proven track record in remote work settings, excelling in client retention, objection handling, and performance monitoring, with a background that also covers quality assurance leadership and sales coaching.
Experience
Sales Development Representative / Waste Management Consultant
Haulla · 2026 — 2026Executed high-volume B2B outbound cold calls targeting business owners in the United States. Generated qualified leads and finalized service agreements for commercial waste management and dumpster services. Updated CRM records and managed follow-ups.Customer Service & Sales Representative
The Ray Tax Group · 2023 — 2025Conducted numerous outbound calls to Texas property owners to promote property tax consulting services. Identified tax reduction opportunities, resulting in service agreements. Maintained CRM documentation and nurtured long-term relationships with clients.Customer Service Representative
Ultimate Dumpster · 2022 — 2023Managed inbound and outbound calls to coordinate the scheduling of nationwide roll-off dumpster rentals. Addressed billing and service-related issues to enhance client retention.Quality Assurance – Sales & Customer Service
Business Switch (Phils.) Inc. · 2020 — 2020Performed call monitoring and coaching sessions for outbound sales representatives. Enhanced team performance through structured quality assurance feedback.Sales Expert / Quality Assurance Specialist
Microsourcing Philippines – Youcompare.com.au · 2015 — 2019Assisted Australian customers with energy plan comparisons via inbound and outbound calls. Advanced to QA Specialist, focusing on call monitoring and agent coaching.Inbound/Outbound Sales Representative
24/7 Inc. – Optus · 2012 — 2015Performed high-volume outbound cold calls to Australian consumers regarding telecommunications plans and upgrades.Inbound Sales Associate
SPI Global – Dish Network · 2010 — 2012Converted incoming inquiries into satellite TV subscriptions using consultative sales techniques.Sales Agent
Pacific Hub – Superpages.com · 2008 — 2010Executed outbound cold calls to small business owners in the U.S., promoting online directory advertising.Sales Agent
One Global Contact Center – Timeshare Campaign · 2006 — 2008Conducted cold calls targeting U.S. consumers to generate qualified leads and appointments for timeshare presentations.
Skills & Expertise
Education
- Bachelor of Science in Industrial Technology – Major in ElectronicsBulacan State University
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