Joseph E.
Senior Sales Operations Manager
Open to offersNew to PlatformAbout
Joseph Earl D. is an experienced Sales Operations & Customer Success Leader with over a decade in the BPO, SaaS support, and remote sales operations industries. At SubGenius, he managed end-to-end sales operations, led cross-functional remote teams, and optimized sales funnels to increase profitability and efficiency. His work at Majorel Philippines in the Microsoft AI Cloud Partner Program included supervising operational support for global Microsoft partners, ensuring KPI targets such as CSAT and SLA were consistently met, and driving process improvement initiatives. Joseph also designed sales training at Prodigy Media and supported technical eligibility at Xerox for Apple, bringing expertise in CRM management, KPI management, and business analytics. He has collaborated with global clients, implemented workflow automation, and demonstrated strong leadership in fast-paced, data-driven environments.
Experience
Sales Operations Manager
SubGenius · 2024 — 2026Oversaw full sales operations, focusing on lead generation, optimizing the sales funnel, and tracking conversions. Evaluated essential revenue metrics including conversion rates and campaign performance to enhance profitability. Coached and led cross-functional teams comprising sales, admin, and marketing to improve collaboration. Created sales scripts and workflows to enhance customer engagement and closing rates. Administered operational budgets and tools to facilitate scaling efforts. Acted as the primary contact for client communications, ensuring alignment with campaign objectives.Operations Supervisor – Microsoft AI Cloud Partner Program
Majorel Philippines · 2018 — 2024Supervised a team that provided support to Microsoft partners, achieving SLA, CSAT, and accuracy targets. Enhanced team performance through structured coaching, implementing action plans, and tracking KPIs. Managed escalations related to technical, operational, and partner issues. Collaborated with Microsoft Service Delivery Managers to refine processes and improve service quality, contributing to operational efficiency.Sales Trainer (Inbound/Outbound/Chat)
Prodigy Media · 2016 — 2018Developed and facilitated sales training programs addressing objection handling, closing techniques, and sales psychology. Created onboarding systems and training resources across various sales channels. Provided coaching to teams on upselling strategies and effective conversion techniques.Senior Customer Eligibility Advisor
Xerox (Apple Account) · 2015 — 2016Evaluated warranty eligibility and delivered customer support for Apple products. Managed escalated issues and coordinated with logistics and repair teams.Team Supervisor – Telecommunications
Teleperformance · 2013 — 2015Supervised team performance, monitored attendance, and ensured call quality standards were met. Conducted coaching sessions and managed escalations effectively.
Skills & Expertise
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