Josephine J.

Josephine J. is a seasoned Healthcare Virtual Assistant and Customer Support Specialist based in Antipolo City, Philippines, with over five years of expertise in supporting U.S. healthcare accounts. Her experience spans managing medical insurance inquiries, claims clarification, and provider coordination, emphasizing accuracy and professionalism in fast-paced settings. She has a proven track record in handling confidential information following HIPAA standards and excels in remote administrative roles. Josephine's proficiency extends to medical insurance verification, claims assistance, and healthcare member support. She is adept with Microsoft Office Suite, Google Workspace, CRM, and ticketing systems to efficiently manage workflow. Her tenure at companies like Carelon Global Solutions and Optum Global Solutions honed her skills in conducting digital inquiries, resolving member concerns, and maintaining high member satisfaction through effective communication and problem-solving. She holds a certification as a Computer Technician from Cavite State University.