Josephine L.

Josephine L. is a seasoned Customer Service Representative with extensive experience working at Convergys and TTEC. Her professional journey began at Convergys, where she handled inquiries about debit and credit cards, account management, and customer retention. This role honed her skills in attention to detail and problem-solving. Josephine then advanced her career at TTEC, where she spent six years assisting policyholders with health insurance issues, membership, billing, claims, and benefits. She excelled in providing world-class service while ensuring compliance with all regulations. Her expertise in Customer Service, Claims Handling, and using Microsoft Office has been integral in her various roles. Josephine also took on leadership responsibilities as a Team Lead, where she managed team performance and set strategic goals, and as a Product Trainer, imparting product knowledge to new hires. She holds a Vocational Degree in Information Technology from the University of Batangas, where she learned about computer hardware and software fundamentals. Her background is enriched with skills in Medical Billing and employee training, which enhances her ability to deliver outstanding customer experiences.