Josephine G.
Junior Customer Support Specialist
Open to offersNew to PlatformAbout
Josephine G. is a dedicated Customer Support Specialist with extensive experience in both the e-commerce and healthcare sectors. Based in Calauan, Laguna, Philippines, she expertly manages customer inquiries and billing concerns, ensuring seamless dispute management. Her proficiency spans a range of platforms including Shopify, Gorgias, and Zoho Desk, where she handles order processing and customer engagement for online stores. At LLC Tractor & Trailer Supplies, she provided remote support through email, phone, and voicemails, managing account inquiries and disputes via PayPal and Stripe. While at Nextvas Inc., Josephine skillfully addressed patient inquiries, coordinated prescription fulfillment, and maintained HIPAA-compliant documentation. Additionally, she has served in roles such as Transcriber and Data Entry Specialist, showcasing her adaptability in various remote administrative capacities. Her robust experience in using remote collaboration tools positions her as a versatile asset in customer-centric roles.
Experience
Customer Care Support
LLC Tractor & Trailer Supplies - Upwork · 2025 — 2026Assisted customers via email, phone calls, and voicemails concerning order issues and account inquiries. Provided order tracking, refund assistance, and resolved issues utilizing Shopify and Gorgias. Managed disputes and chargeback updates through PayPal, Shopify, and Stripe. Engaged customers and moderated Facebook interactions for online stores while maintaining timely communication in a remote support environment.Customer Service Representative (Healthcare – Blended Account)
Nextvas Inc. · 2024 — 2025Addressed patient inquiries, billing issues, and order processing through calls and emails. Coordinated prescription fulfillment with pharmacies and healthcare providers. Ensured HIPAA compliance by maintaining accurate documentation while providing empathetic support in a remote setup, utilizing Zoho Desk, Stripe, Chargebee, Chargedesk, and Healthie.Transcriber / Data Entry Specialist
Upwork – Freelancer · 2024 — 2024Transcribed audio files accurately with proper formatting and entered information into spreadsheets and online platforms. Organized records and completed various administrative support tasks while managing data effectively.Office Staff
San Benito, San Pablo City Laguna · 2019 — 2020Executed clerical duties, including filing, encoding, and handling documents. Assisted with daily office operations and administrative coordination while supporting walk-in clients and maintaining organized records.Sales Personnel / AutoCAD Designer
Westgate Alabang-Zapote Rd., Muntinlupa City · 2017 — 2019Supported customers with product inquiries and sales while creating design layouts and drawings using AutoCAD. Ensured documentation and reports were systematically maintained.Liaison Officer / AutoCAD Operator (Lot Survey)
Lacson St., Sampaloc, Manila · 2013 — 2017Processed and followed up on government documentation and permits while coordinating with clients and offices on titling updates. Prepared accurate lot survey drawings using AutoCAD and ensured the timely submission and completion of necessary documents.
Skills & Expertise
Education
- Computer Science / Information TechnologyACLC College – San Pablo City, Laguna · 2010 — 2012
- High School DiplomaDayap National High School · 2006 — 2010