Josh E.
Senior Logistics Operations Team Lead
Open to offersNew to PlatformAbout
Josh E. D. is a seasoned Logistics Operations Team Lead with over six years of experience driving the operational success of US and Canadian freight processes. Currently at DDC Data Processing OPC, Josh leads daily operations in freight processing and transportation support, ensuring workflow efficiency and exceptional customer service. He expertly handles shipment coordination, dispatch support, customer escalations, and operational KPI monitoring. Josh is recognized for his leadership and ability to maintain service-level commitments in fast-paced logistics environments. He has a proven track record in performance coaching and operational leadership, alongside strong capabilities in CRM Systems and Google Workspace. He holds a Bachelor's degree in Accountancy from Saint Paul School of Professional Studies and has honed his skills in cross-border transportation and residential delivery operations, supporting seamless freight movement and customer service excellence across North America.
Experience
Team Lead - Freight Operations
DDC Data Processing OPC · 2023 — 2026Oversaw daily operations of a freight processing team serving US transportation clients. Supervised workflow distribution to complete freight-related requests accurately and within service-level expectations. Managed customer escalations and addressed supervisor calls regarding shipment concerns and operational issues. Conducted one-on-one performance coaching and developed action plans for productivity and quality enhancement. Monitored operational KPIs, prepared daily reports, and liaised with internal departments to resolve shipment-related issues. Handled scheduling for appointments and transportation customer requests while maintaining documentation compliance and assisting in efficiency improvement initiatives.Customer Service Representative
Virtual Staffing Solutions · 2021 — 2022Provided customer support through phone and email platforms, resolving billing inquiries and account issues. Maintained accurate documentation of customer interactions and coordinated with internal teams to ensure prompt issue resolution. Consistently achieved quality and productivity targets.Customer Service Representative
TELUS International · 2019 — 2021Assisted customers with account management and billing issues, investigating service-related problems and delivering timely solutions. Focused on enhancing customer experiences while meeting operational metrics consistently.
Skills & Expertise
Education
- Bachelor of Science in AccountancySaint Paul School of Professional Studies
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