josh S.

Joshua S. is a seasoned Customer Service & Operations Professional specializing in the travel and BPO industries, with extensive experience managing reservations and enhancing customer experiences. Based in Naic, Cavite, Philippines, Joshua has been instrumental since 2016 in providing detailed-oriented support across multiple roles, including a pivotal position at MicroSourcing for Scenic Cruises where he handled complex cruise reservations and customer inquiries via email and webchat. His adeptness with systems like Sabre Red, Amadeus, and various CRM platforms enables him to maintain and verify accurate customer and reservation records. Additional experience at Accenture and TeleTech honed his skills in managing airline reservations, resolving technical issues, and delivering high-volume customer service efficiently. Joshua's proficiency in Microsoft Office tools and his ability to manage multiple priorities and learn new systems make him an asset to any team seeking operational continuity and exceptional customer experience. Open to remote positions, he continually seeks to leverage his skills in a long-term, full-time capacity.