Josh C.
Mid-Level Healthcare IT Support Engineer
Actively lookingNew to PlatformAbout
Josh A. is a Healthcare IT professional and PACS–RIS Engineer experienced in hospital environments in the Philippines, specializing in the implementation, configuration, and technical support of medical imaging systems such as Synapse PACS, YASASII RIS, and Philips PACS. With a background that includes roles at Fujifilm Philippines Inc, Davao Doctors Hospital, and Actionlab IT Service Phil. Corp., he has managed end-to-end PACS/RIS deployment, DICOM troubleshooting, system installations, and ongoing support for radiology workflows. Josh has also provided onsite and remote Tier 2/3 support, administered user permissions, and coordinated with healthcare IT teams and vendors. Additionally, his expertise covers VMware/Hyper-V virtualization, Windows Server administration, and network configuration, ensuring optimal operations of healthcare and IT infrastructures. He holds certifications in Computer System Servicing NCII and Biomedical Equipment Servicing NCII, and is available for international onsite assignments.
Experience
Technical Support Engineer ( Freelance )
Actionlab IT Service Phil. Corp. · 2024 — 2024Executed preventive maintenance on POS machines, desktop computers, and printers to sustain their performance. Delivered onsite technical support for various hardware and software issues. Installed, configured, and troubleshot POS systems alongside peripheral devices. Managed inventory of POS units, computers, and printers, including asset tracking. Verified IP address settings and ensured network connectivity for all deployed units. Compiled and submitted service and maintenance reports promptly.Healthcare IT Support / PACS–RIS Engineer
Fujifilm Philippines Inc · 2024 — PresentImplemented and configured Synapse PACS and YASASII RIS systems across several hospitals. Coordinated onsite and remote support for radiologists, technicians, and clinical staff. Resolved DICOM communication issues related to modality connectivity and image routing. Installed and set up PACS workstations, servers, and relevant network components, overseeing system performance and storage management. Provided Tier 2 and Tier 3 remote technical support for PACS/RIS users.Healthcare IT Support / PACS–RIS Engineer
Davao Doctors Hospital · 2021 — 2024Conducted troubleshooting, repair, and preventive maintenance of medical equipment to ensure their reliability. Completed routine inspections and safety testing of medical devices in compliance with operational standards. Installed and configured medical equipment, ensuring proper network and IP address setups. Provided technical support for DICOM servers and PACS, addressing connectivity and system performance challenges. Managed patient data backup and system storage utilizing NAS technology.IT Support
Kennemer Foods International Inc · 2023 — 2022Prepared and submitted accomplishment and service reports in a timely manner. Diagnosed and resolved issues concerning network hardware and connectivity. Installed, configured, and managed both Windows operating systems and Windows Server environments. Provided technical support to end users across multiple channels, ensuring efficient operations.IT Support
Digital Interface · 2019 — 2021Responsible for the installation and configuration of computer hardware and software. Managed network settings to maintain proper connectivity. Delivered day-to-day IT support and troubleshooting to minimize downtime for users. Engaged in deploying software packages and maintaining operational standards.
Skills & Expertise
Education
- Bachelor of Science in Information TechnologyPhilippine College o Technology · 2015 — 2019
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