Joshine G.
Junior Product Support Specialist
Open to offersNew to PlatformAbout
Joshine L. is a seasoned professional with extensive experience spanning various roles in customer service, product support, and content writing. As a Product Support Specialist at KMC-Asana, she excelled at addressing customer concerns about Asana products through efficient email support from May 2023 to June 2026. Previously, she was an Email Support Specialist at IBEX Global Parañaque, delivering courteous service to users and drivers of a transportation service. Her writing skills were honed as an SEO Content Writer at the same company, crafting creative snippets for local service professionals. Additionally, she supported Barclaycard customers as a Live Chat Advisor at First Source Solutions Ltd, assisting with website navigation and online account management. Earlier in her career, she contributed to quality data management as a Client Service Executive at ShipServ and handled room reservations at Hotel Inter.Continental. Email Support, Customer Service, and Chat Support are among her distinguished skills.
Experience
PRODUCT SUPPORT SPECIALIST
KMC-ASANA · 2023 — 2026Addressed customer concerns regarding the products offered by Asana through email support.EMAIL SUPPORT SPECIALIST
IBEX Global Parañaque · 2016 — 2020Delivered dependable and courteous customer service to users, passengers, and drivers within the transportation service.SEO CONTENT WRITER
IBEX Global Parañaque · 2014 — 2016Wrote creative snippets for local service professionals to enhance their visibility and attract potential customers.LIVE CHAT ADVISOR - BC-UK
First Source Solutions Ltd · 2011 — 2013Assisted customers with their Barclaycard credit card applications and guided them through website navigation and online account registration.CLIENT SERVICE EXECUTIVE
ShipServ · 2007 — 2011Ensured accuracy of data within the company’s databases, performed administrative customer service tasks, and contributed to quality management initiatives.INTERNATIONAL ROOM RESERVATIONIST
Inter.Continental Hotel · 1994 — 1997Managed local room reservations for Hotel Inter.Continental Manila and its foreign locations.LOCAL ROOM RESERVATIONIST
Inter.Continental Hotel · 1993 — 1994Handled local room reservations specifically for Hotel Inter.Continental Manila.GUEST RELATIONS OFFICER CLERK
Inter.Continental Hotel · 1992 — 1993Updated guest history files and ensured that guest requests, demands, and complaints were accurately recorded.
Skills & Expertise
Education
- College Degree in Business ManagementDLSU College of St. Benilde · 1988 — 1991
- College Degree in EngineeringDe La Salle University · 1984 — 1988
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