Joshua L.

Joshua P. is a dedicated and customer-focused professional with over three years of experience in the healthcare and e-commerce sectors. His role as an Email Support Specialist at Aventus involved providing empathetic customer service via Zendesk and Shopify, expertly resolving inquiries, complaints, and service issues while achieving customer satisfaction goals. At Microsourcing, supporting a UK-based healthcare client, he excelled in dealing with customer inquiries and payroll administration, ensuring accurate processing while safeguarding sensitive information. Joshua also has significant experience handling appeals and grievances at Teleperformance, where he maintained precise records and collaborated to manage complex cases. His tenure as an Executive Assistant for The Church of Jesus Christ of Latter-day Saints honed his skills in handling confidential information and supporting organizational tasks. Joshua brings his ability in Microsoft Office and Google Workspace, combined with strong communication and problem-solving skills, to deliver reliable administrative and customer support.