Joshua J.
Mid-Level Virtual Assistant & Case Manager
Open to offersNew to PlatformAbout
Joshua J. is a highly versatile and detail-oriented Professional Virtual Assistant and Case Manager, transitioning from his background as a Licensed Professional Teacher. With extensive client-facing expertise, he has proven success supporting US-based healthcare operations through meticulous case management, housing navigation, and multi-agency coordination. Joshua is backed by strong technical proficiencies from handling large enterprise accounts, including Microsoft and major travel brands, and possesses exceptional cross-cultural communication and advanced organizational skills. At California Care Coordinators, he earned a rapid promotion due to his operational efficiency and problem-solving skills. His role involved managing executive schedules, high-volume documentation, and professional correspondence. Previously, he delivered high-tier B2B account support at Majorel/Teleperformance for the Microsoft account, resolving complex operational discrepancies while maintaining compliance with SLAs. Joshua holds a Bachelor's degree in Secondary Education from Pampanga State Agricultural University and is a Licensed Professional Teacher.
Experience
Virtual Assistant & Case Manager
California Care Coordinators · 2025 — 2026Achieved promotion from Executive Virtual Assistant to Case Manager through efficiency and compliance focus. Led housing navigation and social services administration, ensuring smooth onboarding and program alignment. Handled executive schedules, managed high-volume documentation, updated CRM systems, and communicated with various state agencies.Customer Service Representative (B2B Enterprise Account)
Majorel / Teleperformance · 2023 — 2025Provided administrative and technical support for the Microsoft B2B account and global travel sectors. Addressed complex operational issues, processed corporate requests, and ensured adherence to SLAs and data security protocols.Customer Service Representative
Alorica Clark · 2022 — 2023Oversaw client communications across multiple channels for a telecommunications account with T-Mobile, maintaining high performance in customer satisfaction and technical support. Managed documentation in complex databases and facilitated chat/email workflows.Practice Teacher
Christian Vision Academy · 2021 — 2022Developed educational curricula and delivered presentations for Grade 8 and 9 students. Enhanced organizational and behavioral management skills by tracking individual student progress and leading group dynamics.Head Event Organizer / Coordinator
Mayap a Pangamat Event & L&L Cuisine · 2018 — 2019Managed logistics and vendor coordination for events. Scheduled teams and designed aesthetics for high-profile gatherings.
Skills & Expertise
Education
- Bachelor of Secondary EducationPampanga State Agricultural University · 2018 — 2022
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